About Total Fitness
We’re Total Fitness, a leading health club brand in the North of England and Wales. We’re here for every fitness moment, whatever someone’s age, life stage or preferred way to move.
With 15 supersize health clubs, including swim academies in 12 locations, we create spaces where people can move more, feel good and achieve more than they thought possible.
At Total Fitness, we believe everybody is better for moving. We work hard to provide the spaces, support and opportunities that help our members make movement part of their lives.
Our Customer Promise
Although you’ll be based centrally, your work will make a real difference to the experience members and colleagues have in our clubs. By helping to resolve maintenance issues quickly and keeping people informed, you’ll support spaces that feel safe, welcoming and ready to use.
- We keep it simple – we say no to complexity.
- We enable your joining journey – we understand when and how to sell.
- We support your fitness point – we find ways to make it work, not break it.
- We’re in the wings – we’re ready to lead in moments of uncertainty.
- We create familiarity – we’re not done until our gym feels like your gym.
Benefits
- At Total Fitness you will receive Possibility Points, your currency for growth. You decide how to use them, whether that's building skills, gaining new experiences or taking your next career steps. Use your points in our Growth Library where you can explore opportunities across the business from qualifications, development programmes and opportunities you might not have expected.
- Free membership for you and a loved one, plus two discounted memberships after probation.
- 28 days’ holiday, including bank holidays, pro rata for part-time colleagues, increasing with service.
- Workplace pension scheme.
- Death in Service benefit.
- Discounts on retail and café products.
- Access to an Employee Assistance Programme provided by Unum.
Role Purpose
As Facilities Support, you’ll be an important link between our clubs, engineers, contractors, suppliers and the central facilities team.
You’ll coordinate reactive maintenance requests from the point they are reported through to completion, ensuring work is allocated to the right people, prioritised appropriately and communicated clearly. You’ll also support the availability of parts, materials and information needed to help repairs happen efficiently.
This is a busy, practical and people-focused role. You’ll help reduce disruption for clubs, maintain accurate maintenance records and identify opportunities to improve how we respond to recurring issues across the estate.
Key Responsibilities
1. Facilities Coordination and Job Allocation
- Coordinate reported facilities and fitness-equipment maintenance jobs across the Total Fitness estate.
- Assess and prioritise maintenance requests based on safety, operational impact, urgency and member experience.
- · Allocate work to the appropriate engineer, contractor or supplier, ensuring they have clear information about the issue.
- Monitor open jobs, scheduled works and progress through to completion.
- Liaise with clubs, engineers, contractors and suppliers to help work move forward effectively.
- Escalate urgent, high-risk or unresolved issues promptly to the Central Facilities Support Manager.
- Support clubs with clear updates, helping colleagues understand what is happening and what to expect next.
2. Parts, Materials and Resource Coordination
- Help ensure engineers have the parts, materials, equipment and information needed to complete jobs successfully.
- Coordinate the ordering and delivery of parts and materials, keeping relevant people informed of progress.
- Track outstanding parts and follow up with suppliers to reduce delays wherever possible.
- Work closely with engineers and contractors to understand requirements and maintain effective communication.
- Support accurate records of parts orders, deliveries and related maintenance activity.
- Identify recurring delays or supply issues and share insight with the wider facilities team.
3. Job Tracking and Communication
- Maintain accurate, up-to-date records within the facilities or helpdesk management system.
- Ensure job statuses, notes, updates and completion details are recorded clearly and consistently.
- Provide regular progress updates to clubs, operational teams and the Central Facilities Support Manager.
- Help ensure communication is timely, clear and practical throughout the maintenance process.
- Follow up on incomplete or overdue jobs, working with the right people to agree next steps.
- Support the production of maintenance updates, reports and information when needed.
4. Operational Support and Continuous Improvement
- Support the Central Facilities Support Manager to identify recurring maintenance issues, trends and opportunities for improvement.
- Use feedback from clubs, engineers and contractors to help improve service levels and ways of working.
- Contribute to maintaining efficient, consistent and responsive facilities support processes.
- Help create a positive experience for clubs by being approachable, organised and solution focused.
- Follow company processes, health and safety requirements and operational procedures at all times.
- Build positive working relationships across the business, recognising that great facilities support relies on collaboration and shared ownership.
What You’ll Bring to the Role
- Humility – you listen to others, value their experience and are happy to ask questions or seek support when needed.
- Hustle – you take ownership, keep things moving and look for practical ways to resolve issues.
- People Smarts – you communicate clearly, build positive relationships and understand how to offer the right support at the right time.
What We’re Looking For
We’re less focused on job titles and more interested in your ability to coordinate activity, communicate with different people and keep things moving in a busy environment.
- Experience in facilities coordination, maintenance support, helpdesk administration or a similar operational support role.
- Strong organisational and time-management skills.
- Experience managing multiple tasks and priorities in a fast-paced environment.
- Clear written and verbal communication skills.
- Confidence working with a range of stakeholders, including clubs, engineers, contractors and suppliers.
- Good administration skills and attention to detail.
- Experience using Microsoft Office and facilities, maintenance or helpdesk systems.
- The ability to prioritise work effectively and respond positively to changing needs.
It would also be great if you have
- Experience in fitness, leisure, hospitality, retail or another customer-facing, multi-site environment.
- An understanding of facilities or fitness-equipment maintenance processes.
- Experience coordinating engineers, contractors or field-based teams.
- Familiarity with CAFM or facilities-management systems.
Please note that this role is subject to an Enhanced DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Pay: £28,000.00 per year
Ability to commute/relocate:
- Wilmslow SK9 3PE: reliably commute or plan to relocate before starting work (required)
Experience:
- Maintenance Support / Coordination: 1 year (preferred)
Work Location: In person
