About Total Fitness
We’re Total Fitness, a leading health club brand in the North of England and Wales. We’re there for every fitness moment no matter the age, life stage, or workout preference. We have 15 supersize health clubs with learn to swim academies on site. In 2024, we opened 2 new gyms purposefully designed for women, The Women’s Gym by Total Fitness.
Driven by the belief that everyone is better fitter, we work hard to fulfil our customer promise of providing the spaces and opportunities that empower our customers to achieve more than they ever thought possible. We know that group exercise and Reformer Pilates are two of the strongest drivers of member engagement, motivation and long-term membership success
Our Customer Promise
In this role, you'll play a key part in bringing our service principles to life, making sure every interaction reflects what matters most to our members:
- We keep it simple: We say no to complexity.
- We enable your joining journey: We know when & how to sell.
- We support your start point: We know the first visit counts, we make it, not break it.
- We’re in the wings: We’re ready to lead in moments of uncertainty.
- We create familiarity: We’re not done until our gym feels like your gym
Benefits
- At Total Fitness you will receive Possibility Points, your currency for growth. You decide how to use them, whether that's building skills, gaining new experiences or taking your next career steps. Use your points in our Growth Library where you can explore opportunities across the business from qualifications, development programmes and opportunities you might not have expected.
- Free membership for you and a loved one, plus two discounted memberships after probation.
- 28 days holiday including bank holidays (pro rata for part time), increasing with service.
- Workplace pension scheme.
- Death in Service benefit.
- Discounts on retail and café products.
- Access to an Employee Assistance Programme
Role Purpose
As a Group Exercise & Reformer Pilates Supervisor, you will lead the successful operation and performance of our Group Exercise and Reformer Pilates programmes. Combining hands-on delivery with people leadership, you will create exceptional fitness experiences that drive member engagement, visitation, retention and commercial success.
You will recruit, develop and inspire a high-performing team of instructors, ensuring every class delivers outstanding energy, coaching and member outcomes. Working closely with the Fitness Experience Manager, you will continuously evolve our timetable and studio experiences, creating an environment where members feel motivated, supported and excited to return
Key Responsibilities
1. Group Exercise, Reformer Pilates Experience & Member Success
- Deliver exceptional Group Exercise and Reformer Pilates classes that are safe, engaging and aligned to Total Fitness standards.
- Create welcoming, inclusive and motivating studio environments that support confidence, progression and retention.
- Build strong relationships with members, understanding their goals and helping them achieve successful outcomes.
- Lead from the front, demonstrating exceptional coaching, customer service and professionalism.
- Drive participation and occupancy across Group Exercise and Reformer Pilates timetables through outstanding member engagement.
- Promote classes, events and fitness products that enhance the member experience.
- Respond to member enquiries and feedback promptly, ensuring positive outcomes and continuous improvement.
2. Team Leadership & Development
- Lead, coach and develop a high-performing team of Group Exercise and Reformer Pilates instructors.
- Support the recruitment, onboarding and induction of new instructors.
- Coordinate freelance and employed instructors to ensure consistent delivery across all programmes.
- Create an inclusive, supportive and accountable team culture where colleagues can thrive.
- Provide regular feedback, mentoring and development opportunities to improve instructor performance and confidence.
- Manage instructor rotas and class cover arrangements to ensure all sessions are delivered successfully.
- Ensure instructors maintain appropriate qualifications, compliance standards and continuing professional development
3. Operational Standards & Programme Management
- Oversee the day-to-day operation of all studios and Group Exercise environments.
- Create and manage timetables that balance member demand, operational efficiency and commercial performance.
- Monitor attendance, utilisation and programme performance across all fitness class products.
- Take ownership of studio presentation, cleanliness and member readiness standards.
- Manage stock, equipment and studio resources to ensure effective operation.
- Maintain accurate records, reporting and administration relating to timetables, instructors and performance.
- Complete Duty Manager training to become a designated key holder, supporting the safe and effective operation of the club. This responsibility will typically involve undertaking approximately 1-2 Duty Manager shifts per week as part of the role.
4. Health, Safety & Compliance
- Ensure all health and safety procedures, risk assessments and operating standards are followed.
- Conduct regular equipment checks and coordinate maintenance requirements where necessary.
- Maintain safe systems of work across Group Exercise and Reformer Pilates environments.
- Ensure all instructors consistently operate in line with company policies and industry best practice.
- Support club audits, inspections and compliance requirements.
- Take ownership of studio standards, ensuring environments remain safe, clean and welcoming always.
5. Commercial Performance & Growth
- Take ownership of the overall performance of Group Exercise and Reformer Pilates products.
- Monitor key metrics including occupancy, participation, retention and member satisfaction.
- Identify opportunities to improve member visitation and lifetime value through innovative programming.
- Support commercial growth through increased attendance, secondary spend opportunities and enhanced member engagement.
- Use performance data, member feedback and industry trends to continuously evolve the fitness offering.
- Work collaboratively with wider club teams to maximise awareness, participation and commercial success.
- Support the long-term strategy to position Total Fitness as a market-leading destination for Group Exercise and Reformer Pilates
What You'll Bring to the Role
- Humility – You listen openly, value different perspectives and create an environment where members and colleagues feel supported and included.
- Hunger – You take ownership, lead from the front and continually look for ways to improve performance, participation and member outcomes.
- People Smart – You build strong relationships, communicate effectively and know how to motivate, coach and inspire others.
What We're Looking For
We're less focused on job titles and more interested in your ability to lead people, create exceptional fitness experiences and drive member engagement:
- Experience leading or supporting teams within a fitness, leisure or physical activity environment.
- Confidence working hands-on in a club environment and leading from the front.
- Strong coaching, communication and relationship-building skills.
- A recognised Reformer Pilates Qualification.
- 3 years’ experience in delivering Group Exercise
- Level 2 Gym Instructor qualification (CIMSPA recognised).
- Emergency First Aid qualification, or willingness to complete training.
- Strong organisational skills and the ability to balance operational and people priorities
This Role May Also Suit You If You Bring...
- Experience managing fitness timetables and instructor rotas.
- Experience supporting recruitment, onboarding and development of fitness professionals.
- Experience working towards engagement, retention or commercial performance targets.
- Experience acting as a Duty Manager or supporting wider club operations.
- Experience analysing performance data and implementing improvement initiatives.
- A passion for creating innovative fitness experiences and building high-performing teams
Please note that this role is subject to an Enhanced DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Pay: £29,000.00 per year
Benefits:
- Free parking
- Gym membership
Ability to commute/relocate:
- Altrincham WA14 2DE: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Mat & Reformer Pilates Qualification (required)
Work Location: In person
