Club Manager
Location: Colombo Centre, Jubilee Hall Trust
Reporting to: Operations Director
Lead a thriving community fitness and leisure centre
We’re looking for an inspiring and people-focused Club Manager to lead our busy fitness and community facility. This is an exciting opportunity for an experienced operational leader who is passionate about customer experience, team development, community engagement, and delivering high-quality health and fitness services.
As Club Manager, you’ll be responsible for creating a positive and inclusive culture, driving membership growth, maintaining exceptional facility standards, and ensuring the smooth day-to-day running of the club. You’ll lead and motivate a dedicated team while working closely with community partners and stakeholders to deliver an outstanding experience for all users.
What You’ll Be Doing
Leadership & Team Management
- Build and maintain a positive culture aligned with organisational values
- Recruit, induct, train, motivate and develop team members
- Manage staffing levels, rotas, performance reviews and KPI delivery
- Support employee wellbeing, training and career progression
- Cover early, late and weekend shifts when required
Customer Experience
- Deliver a welcoming, inclusive and professional environment
- Ensure enquiries, bookings and feedback are handled efficiently
- Resolve complaints confidently, professionally and with empathy
- Promote excellent customer service standards across the team
Membership, Sales & Marketing
- Drive membership sales and improve retention through data-led initiatives
- Oversee corporate memberships and promotional campaigns
- Plan marketing activities, offers and community events
- Monitor mystery shop feedback and implement improvements
Operations & Facilities
- Maintain high standards of cleanliness, safety and presentation
- Oversee maintenance, repairs and contractor performance
- Support and develop gym, class and activity programmes
- Ensure studios, courts and pitches are fully prepared for use
- Promote accessibility and inclusivity throughout the club
Finance & Administration
- Manage budgets, stock control and financial reporting
- Complete monthly direct debit and payroll-related administration
- Analyse business data and produce monthly P&L reports
- Ensure accurate record keeping and compliance procedures
Health, Safety & Safeguarding
- Lead all health & safety procedures and compliance
- Write and review risk assessments
- Record and investigate incidents and accidents
- Act as Designated Safeguarding Lead for the centre
- Support the wellbeing of staff, customers and community groups
About You
Essential Skills & Experience
- Strong knowledge of the health and fitness industry
- Experience managing teams within an operational environment
- Proven leadership and people management skills
- Excellent customer service and communication abilities
- Strong organisational and problem-solving skills
- Ability to work under pressure and make quick decisions
- Good understanding of health & safety legislation
- IT skills including Word, Excel and management systems
- Experience overseeing gym and/or group exercise programmes
Desirable
- Passion for community-led projects
- Experience working with stakeholders and community groups
- Budgeting and financial management knowledge
- Presentation and strategic planning skills
- IOSH qualification
- Fundraising experience
Success in This Role Will Be Measured By
- Membership growth and retention
- Direct debit income and sales conversions
- Positive customer feedback
- High standards of cleanliness and maintenance
- Strong class and facility attendance
- Compliance with health & safety standards
- Accurate administration and reporting
Why Join Us?
This is an opportunity to make a real impact within a community-focused organisation while leading a passionate team in a dynamic and rewarding environment. If you’re a motivated leader who thrives on delivering exceptional customer experiences and creating positive community outcomes, we’d love to hear from you.
