Club Manager

Location: Colombo Centre, Jubilee Hall Trust

Reporting to: Operations Director

Lead a thriving community fitness and leisure centre

We’re looking for an inspiring and people-focused Club Manager to lead our busy fitness and community facility. This is an exciting opportunity for an experienced operational leader who is passionate about customer experience, team development, community engagement, and delivering high-quality health and fitness services.

As Club Manager, you’ll be responsible for creating a positive and inclusive culture, driving membership growth, maintaining exceptional facility standards, and ensuring the smooth day-to-day running of the club. You’ll lead and motivate a dedicated team while working closely with community partners and stakeholders to deliver an outstanding experience for all users.

What You’ll Be Doing

Leadership & Team Management

Build and maintain a positive culture aligned with organisational values
Recruit, induct, train, motivate and develop team members
Manage staffing levels, rotas, performance reviews and KPI delivery
Support employee wellbeing, training and career progression
Cover early, late and weekend shifts when required

Customer Experience

Deliver a welcoming, inclusive and professional environment
Ensure enquiries, bookings and feedback are handled efficiently
Resolve complaints confidently, professionally and with empathy
Promote excellent customer service standards across the team

Membership, Sales & Marketing

Drive membership sales and improve retention through data-led initiatives
Oversee corporate memberships and promotional campaigns
Plan marketing activities, offers and community events
Monitor mystery shop feedback and implement improvements

Operations & Facilities

Maintain high standards of cleanliness, safety and presentation
Oversee maintenance, repairs and contractor performance
Support and develop gym, class and activity programmes
Ensure studios, courts and pitches are fully prepared for use
Promote accessibility and inclusivity throughout the club

Finance & Administration

Manage budgets, stock control and financial reporting
Complete monthly direct debit and payroll-related administration
Analyse business data and produce monthly P&L reports
Ensure accurate record keeping and compliance procedures

Health, Safety & Safeguarding

Lead all health & safety procedures and compliance
Write and review risk assessments
Record and investigate incidents and accidents
Act as Designated Safeguarding Lead for the centre
Support the wellbeing of staff, customers and community groups

About You

Essential Skills & Experience

Strong knowledge of the health and fitness industry
Experience managing teams within an operational environment
Proven leadership and people management skills
Excellent customer service and communication abilities
Strong organisational and problem-solving skills
Ability to work under pressure and make quick decisions
Good understanding of health & safety legislation
IT skills including Word, Excel and management systems
Experience overseeing gym and/or group exercise programmes

Desirable

Passion for community-led projects
Experience working with stakeholders and community groups
Budgeting and financial management knowledge
Presentation and strategic planning skills
IOSH qualification
Fundraising experience

Success in This Role Will Be Measured By

Membership growth and retention
Direct debit income and sales conversions
Positive customer feedback
High standards of cleanliness and maintenance
Strong class and facility attendance
Compliance with health & safety standards
Accurate administration and reporting

Why Join Us?

This is an opportunity to make a real impact within a community-focused organisation while leading a passionate team in a dynamic and rewarding environment. If you’re a motivated leader who thrives on delivering exceptional customer experiences and creating positive community outcomes, we’d love to hear from you.

Jubilee Hall Trust

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Club Manager