ABOUT THE HUB
Our Vision
To be a leading and culturally vibrant arts centre, nationally recognised and locally rooted, inspiring curiosity, connection and creative learning in visual arts and dance.
Our Mission
To enrich lives through engaging and inclusive dance and visual arts experiences that build meaningful relationships with diverse audiences, communities and artists.
What we do
The Hub is a nationally significant arts centre rooted in its local community. Located in a beautifully repurposed seed warehouse, we are home to the UK’s largest gallery dedicated to contemporary craft and design. We present exhibitions, events and projects celebrating artists from the region, across the UK and around the world.
Our year-round programme offers accessible ways to connect with high-quality visual arts and dance through exhibitions, workshops, events, performances, award-winning festivals, education initiatives and co-produced projects; both at the Hub and within our community. A curated shop and sustainability-focused CaféBar provide a welcoming space for both locals and visitors.
The Hub is owned and funded by North Kesteven District Council and is a National Portfolio Organisation of Arts Council England. The Centre is operated by Better who is part of GLL; a charitable social enterprise and the UK’s largest public leisure operator.
THE ROLE
Post: Visitor Experience Assistant (Flexible)
Contract: There are no set hours for this role. As a Flexible Visitor Experience Assistant you will provide support for annual leave, sickness and vacancies across the Hub; you will also support events and evening operations.
Salary: £12.71 per hour (Real Living Wage)
Report to: Duty Manager
Responsible for: Not applicable
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We are looking for friendly, passionate, and enthusiastic team players to join our flexible visitor experience team.
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As Visitor Experience Assistant you will deliver a multi-functional role providing a first-class visitor experience to the Hub. This could include invigilating our exhibition and gallery spaces, working in our Shop or helping in our busy CafeBar.
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Candidates for the post will be creative and dynamic with excellent attention to detail. You will have brilliant administrative and organisational skills, be confident in communicating with a range of audiences, and enjoy working collaboratively in a busy environment.
The Hub strives for a diverse workforce with the very best employees. We are committed to creating an inclusive environment for everyone. We are always looking for people and voices that reflect our diverse communities and to help us work in new ways and become more relevant to the people and communities we serve. We particularly welcome and encourage applications from people with diverse backgrounds and life experiences, inclusive of all gender identities, disabilities, ethnic groups and those that practise different faiths and beliefs.
RESPONSIBILITIES
Greet all visitors warmly, providing information and guidance about The Hub’s exhibitions, events, and shop.
Maintain and share good comprehensive knowledge, enthusiasm, and passion of the Hub’s programme, to enhance the visitor experience and promote events and artworks.
Respond to enquiries via phone, email, or in-person, ensuring a helpful and professional service.
Carry out daily gallery tasks - carrying out opening and closing procedures, invigilating the gallery to ensure the space and environment is safe, well presented and clean; and ensuring that all exhibits are secure and all technical equipment is in good working order.
Carry out daily shop tasks - opening, closing and cashing up procedures, ensuring the shop environment is safe, well presented and clean; stock levels are maintained;
Provide support in the Cafe during peak periods - clearing tables, restocking items, serving customers, washing up, and ensuring the café remains welcoming and safe at all times.
Assist with enquiries, bookings, and preparing registers and surveys for all events.
Support monitoring and evaluation, including collecting and logging visitor feedback and participation data. Use spreadsheets and online platforms to monitor engagement with visitors and artists.
Maintain up-to-date knowledge of fire, safety, and evacuation procedures.
Assist in facilitating evacuations under the guidance of the Duty Manager.
Be alert to health, safety, and comfort of visitors and report issues promptly.
Undertake training and CPD as required in order to meet personal and business needs.
PERSON SPECIFICATION
You will have excellent customer service skills with experience of working in a public-facing role, preferably in a gallery, museum or cultural venue. You will be confident in engaging with audiences of all ages and backgrounds, and be organised and methodical in managing a busy and varied workload. A passion and interest in craft and design is essential.
The Job demands the following blend of knowledge, skills, experience and behaviour (all are essential, unless shown otherwise, and will be assessed by Application Form and / or Interview / Assessment):
Excellent customer service skills
Experience of working in a public-facing role, preferably in a gallery, museum or cultural venue
Confidence in engaging with audiences of all ages and backgrounds
Passion and interest in creative arts
Aptitude for multi-tasking and prioritising to meet deadlines
Attention to detail with good organisation and administrative skills
Knowledge of co-ordinating and administering events and/or exhibitions
Good knowledge of Microsoft systems in particular Excel.
TERMS & CONDITIONS
Workplace: The Hub, Navigation Wharf, Carre Street, Sleaford, NG34 7TW
Salary: £12.71 (Real Living Wage)
Core hours: There are no set hours for this role. As a Flexible Visitor Experience Assistant you will provide support for annual leave, sickness and vacancies; you will also support events and evening operations.
Contract: Flexible
Annual leave: Annual leave will be paid based on the hours you work.
Benefits: Opportunity to join GLL’s Society which brings other benefits including discounted gym membership; discounts in the Hub Shop and CafeBar
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HOW TO APPLY
Click on this link to submit your application online.
Please read the Application Pack profile very carefully. Your application will be assessed on the job demands specified.
Along with an up-to-date CV, please include a covering letter (maximum 2 sides of A4) outlining your suitability and motivation for the role and what being the Hub’s Visitor Experience Assistant means to you. Please note you can only upload one attachment so please save your CV and letter as one document.
Closing date: 7th November
Please note: Applications will be reviewed on a rolling basis and the Hub reserves the right to end the selection process before the application deadline. You are encouraged to submit your application early to avoid disappointment.
