Fitness Supervisor
Torbay Leisure Centre
Full time 40hrs
£27,322.81
Job Purpose: To run the day to day operations of Torbay Leisure Centre gym and group exercise. To deliver exceptional customer service and supervise use of the facilities as the main point of contact for Torbay leisure centre gym.
ABOUT US
Lex Leisure is a Community Interest Company (CIC) that has been established to build upon the legacy of two successful paralympic games in London and Rio, the Invictus Games and other sporting events that have helped to inspire persons with physical, mental or health related inequalities to be physically active. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
Key Responsibilities
● Assist the Gym Manager in the day to day smooth running of Torbay leisure centre gym and fitness facilities
● Act as Duty Manager for the Gym, in the absence of the Gym Manager
● Line management of Gym Staff
● To assist in legal compliance including Health and Safety.
● Responsible for targeting improvements in service level delivery.
● Record and monitor daily safety checks on all equipment, report any hazards and ensure works are completed
● To ensure any potential hazards are reported to the Gym Manager
● To assist with tours of the facilities and the selling of memberships
● To assist with the training of new staff employees
● To assist the manager with the exercise referral programmes and wellness programmes
● To assist the manager with regards to the retention of members
Members and Customers
● To deliver a customer service focused culture across the Fitness Operation.
● To listen to & communicate effectively with all our customers & members.
● To deliver services that are easy to access for all customers.
● To communicate effectively with all customers.
● To be competent and confident in the use of all equipment in the gym.
● To offer and provide advice, motivation and support as required to all users.
● Carry out Fitness Assessments on new Members and reassessments as required.
● Carry out gym induction for Members and Guests to ensure safe and effective use of all equipment.
● Carry out one to one and group training sessions.
● Structure and record appropriate training programmes for Members as per results of Fitness Assessments or particular needs.
● Motivate and encourage Members to ensure repeat custom,Learning, Growth and Development
● To guide, train and motivate people, managing their performance and delivering a culture of development and progression.
● To work effectively with people, developing productive relationships with colleagues and stakeholders.
● To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives.
General Duties:
In addition, all staff have the following general duties laid out in their job descriptions:
● To deliver and develop targets outlined in the center's strategic plan.
● To contribute and assist in the centre's planning processes and the review of its performance and systems.
● Contribute to the positive and professional image of The centre and not act in such a manner as to bring the Centre into disrepute.
● Undertake any other duties appropriate for the grade and responsibilities of the post that may from time to time be reasonably requested.
● A condition of employment is that all staff are expected to portray a positive image, both internally and externally of the Gym facilities by displaying high standards of service, integrity, punctuality, politeness and professionalism.
● Environmental consideration and environmental best practice is the responsibility of all Leisure centre staff.
