We’re Total Fitness, a leading health club brand in the North of England and Wales. We’re there for every fitness moment no matter the age, life stage, or workout preference. We have 15 supersize health clubs with learn to swim academies on site.
In 2024, we opened 2 new gyms purposefully designed for women, The Women’s Gym by Total Fitness. Driven by the belief that everyone is better fitter, we work hard to fulfil our customer promise of providing the spaces and opportunities that empower our customers to achieve more than they ever thought possible.
Job Purpose:
As a Poolside Supervisor, you lead and support the lifeguard team to deliver a safe, calm and well-managed poolside environment. You are accountable for day‑to‑day pool safety, lifeguard performance and compliance, while also helping create a poolside environment where members feel safe, comfortable and confident. Working closely with the Club Experience Manager and wider leadership team, you set clear standards, develop your team and support continuous improvement in how our pool environments feel and operate.
Benefits:
- Possibility Points to invest in your growth, giving you access to our Growth Library of opportunities across the business.
- Free membership for you and a friend or family member, plus two discounted memberships after probation.
- 28 days holiday including bank holidays (pro rata for part time), increasing with service.
- Workplace pension scheme.
- Death in Service benefit.
- Discounts on retail and café products.
- Access to an Employee Assistance Programme provided by Unum.
Key Responsibilities:
1. Poolside Safety & Compliance
- Take ownership of safety standards and operational compliance in all pool areas.
- Ensure the highest standards of lifeguarding, supervision and safety are maintained at all times.
- Oversee compliance with all relevant pool safety, health & safety and safeguarding requirements.
- Support completion of required safety checks, testing and documentation in line with procedures.
- Respond confidently and decisively in response to incidents, ensuring appropriate escalation and follow-up.
2. Team Leadership & Performance
- Build a confident, capable and engaged team of lifeguards.
- Lead and coordinate the lifeguard team during shifts, providing clear direction and support.
- Create a culture of trust, accountability and teamwork where people take pride in their role.
- Carry out regular check-ins, one-to-ones and supportive performance conversations.
- Support training, development and re-qualification to maintain high levels of capability and confidence.
3. Member Confidence & Poolside Presence
- Help ensure pool areas feel welcoming and calm for members of all ages and abilities.
- Be a visible, approachable presence on poolside, supporting members when they need it to help them feel at ease.
- Support a simple, non-intimidating experience for members of all ages and abilities, especially children and new swimmers.
- Identify opportunities to improve the poolside experience and share ideas with the Club Experience Manager.
- Use our AI agents to help answer member questions when appropriate and compliant with poolside safety requirements.
- Support your team to do the same, resolving enquiries wherever possible without passing them on unnecessarily.
4. Continuous Improvement & Collaboration
- Support improvements to poolside processes and ways of working.
- Gather feedback from team members and pool users to inform improvements.
- Work closely with the Club Experience Manager and other department leads to support a joined-up club operation.
- Support the day‑to‑day running of the club, including opening and closing the building where required.
What We’re Looking For:
- Current National Pool Lifeguard Qualification (NPLQ).
- Experience working as a lifeguard in a busy pool environment.
- Experience supporting or guiding others in a safety-critical setting, formally or informally.
- Strong communication skills and the ability to remain calm under pressure.
- Emergency First Aid Certificate, or willingness to complete the training. This role may also suit you if you bring Pool Plant Operator qualification.
- Previous experience supervising or leading lifeguard teams.
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Pay: £28,000.00 per year
Benefits:
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site parking
Work Location: In person
