Why work for us
Join the fastest-growing specialist operator of leisure and cultural venues in the country and be part of our multi award-winning team of over 16,000 colleagues.
At Everyone Active, we believe that everyone matters, and we’re committed to improving lives and enhancing the wellbeing of our communities by creating exceptional experiences and inspiring activities.
We are looking for a Membership Administrator who will accurately service our extensive membership base and provide excellent customer service to colleagues across our business and our customers.
What we can do for you
Enjoy free national membership for you and your family while making a difference in others’ lives. We support your growth with internal promotions, apprenticeships, and funded training to help you secure a nationally accredited qualification within 12 months. Enjoy benefits like free access to sports facilities, up to 25% off food, drinks, and events, spa treatments, and discounts from major brands in a package focused on your wellbeing.
How will you help your community?
- Process membership instructions, changes, and cancellations accurately and on time each month, helping maintain the integrity of our Direct Debit income.
- Keep all membership process documentation clear, up to date and align with our service standards.
- Respond promptly to customer and centre queries, providing helpful support across all areas of membership and administration.
- Offer guidance and training to centre colleagues to help them follow membership processes confidently.
- Use our membership systems, including MRM+2, Join@Home, Helpdesk, our website, and the Everyone Active app, while supporting data cleansing and improvements to new processes and technology.
What do you need?
- Good working knowledge of Microsoft Office, with experience of MRM+2 an advantage.
- Effective communication skills with good time management and attention to detail.
- Customer service experience, with the ability to work under pressure and meet deadlines. • Able to work well as part of a team, while also using your own initiative and taking a flexible approach to tasks.
- Comfortable learning independently and applying problem‑solving skills in day‑to‑day work
Ready to make a difference?
Join us and be part of a team that’s dedicated to improving lives and creating exceptional experiences. Apply today and start your journey with us.
Job Type: Full-time
Pay: £27,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
Education:
- GCSE or equivalent (required)
Experience:
- Administrative: 2 years (required)
- CRM software: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: Hybrid remote in Hinckley LE10 3EY
