Studio Manager
Location: Putney, London Coming Soon!
Salary: £35 - £38k Depending on experience
About Us:
We are PILAT3S; we maximise the enjoyment and benefits of Reformer Pilates by
blending traditional Pilates with dynamic movement and cutting-edge technology. Featuring
three dynamic classes – Align, Tone and Power – PILAT3S is to elevate your lifestyle one
movement at a time.
The Role:
The Studio Manager oversees the daily operations of the studio, ensuring a
smooth environment for staff and clients. Duties include managing the studio timetable,
coordinating instructors, delivering the PILAT3S routines, maintaining studio standards, and
providing exceptional customer service.
The Studio Manager will:
Deliver The PILAT3S Routine
•Deliver our pre-programmed PILAT3S routines (Align, Tone, and Power).
•Cue and correct technique, ensuring teaching points and personal engagement
throughout each class.
•Create an enjoyable and safe environment for clients while delivering classes with
confidence and energy.
•Connect with clients before, during and after each class.
Studio & Team Management:
• Oversee daily operations and manage the studio budget.
• Handle maintenance issues and ensure health and safety compliance.
• Lead and supervise a high-performing team, communicating updates and changes to
the team effectively.
Customer Service:
•Provide outstanding customer service in person, over the phone, and via email.
•Support the team in delivering exceptional client service, managing and resolving
customer issues and complaints when required.
•Execute events and support marketing campaigns to enhance the PILAT3S
experience.
Brand Ambassador
•Act as a brand ambassador by promoting PILAT3S and building your own personal
following as an instructor.
•Represent the PILAT3S values – precision, personalisation and progression in both
your in-person and online communications.
About You:
• Strong understanding of Pilates-based movement and the PILAT3S brand.
• Effective communicator with leadership skills.
• Organised, punctual, and professional with excellent time management.
• Able to foster strong relationships with diverse individuals.
• Fluent in English.
