Director of Operations
Nuffield Health, Parkside Hospital| Wimbledon, London SW19 5NX| SMT | Permanent | Full time| 37.5 hours per week
Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Nuffield Parkside Hospital and help us build a healthier nation?
As an integral part of the Senior Management Team, you will support the development of the Charity’s overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across the hospital to deliver the highest standards of performance and customer service to all key stakeholders.
Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance, and service contract delivery.
As Director of Operations, you will:
- Support the Hospital Director and Director of Clinical Services in leading and developing the Hospital, ensuring that performance exceeds agreed quality and financial targets
- To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities
- Budget management – to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information
- Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness
- Deliver a patient pathway that ensure high levels of customer service to all beneficiaries
- Endorse the charity’s connected service propositions to the local consumer market in line with the Hospital's sales plan
- To effectively lead all non-clinical services and colleagues within the hospital through their Heads of Departments to build highly engaged teams who provide efficient, safe and consistent ways of working
- Engage with various payor groups to drive activity
- Engage with central teams in delivering safe operational processes
As Director of Operations, you will need to have:
- Significant, proven commercial experience
- Strong influencing skills
- Financial management experience and analytical skills
- Experience of managing outsourced services
- Project management and implementation of efficient process implementation experience
- Excellent people skills and ability to act as negotiator, mediator and driver
- Working understanding of Independent Healthcare sector
Nuffield Health Parkside Hospital.
Nuffield Health Parkside Hospital is one of the leading private hospitals in South-West London. We opened in 1983 and are located opposite Wimbledon Common. Our hospital is easily accessible from Central London and the surrounding areas.
For over 40 years, we have provided first-class independent healthcare for the local community.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With everything from free gym membership, a cycle to work scheme to financial wellbeing support and more – at Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
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