Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
Our Front of House Managers are passionate about outstanding customer service, through leading a motivating their team, they ensure the seamless running of the reception / café area every day. We are on the hunt for leaders who inspire their team to go above and beyond for our members and deliver excellent customer service. The FOH Manager also contributes to the wider running of the club. It is essential that you enjoy working as part of a team, have experience managing people and have strong communication skills. You will also provide daily support to the General Manager and effectively be responsible for overall success of the club.
Benefits whilst Employed at Total Fitness:
- A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
- Receive invaluable training programs to help you reach your next step, whatever direction that’s in
- A team that has your back. You’ll work hard but always be supported
- Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
- 28 days holiday including public/bank holidays (prorate for part-time)
- Workplace pension scheme
- Discount on retail and café products
Key Responsibilities:
- Line manage a team of Front of House (FOH) staff and oversee the running of the FOH operation
- Undertake FOH administrative duties, including the creation and maintenance of staff rotas, timesheets and FOH sales reporting
- Ensure all FOH members of staff are delivering outstanding customer service and encourage them to solve member queries and complaints at first point of contact
- Ensure all FOH staff are fully compliant with health and safety regulations and any food preparation is in line with food safety regulations
- Take responsibility for all FOH sales, ordering of stock and stock control
- Through inspiring leadership and management, develop your team into high performers
- To manage club operation, opening and closing club ensuring club is fully operational at all times, all health and safety regulations are adhering to, reporting directly to the General Manager. You are acting General Manager in their absence
- To ensure the delivery of exceptional customer service through achieving or exceeding all relevant KPI’s and company expectations
- To maintain the day to day legal compliance for the Members meeting the health and safety legislation, managing risk within the club
- Makes a contribution to business change in a proactive way in line with the company strategy
- To have good knowledge of the club’s financial performance
- Health and Safety checks and regular inspections of the club to ensure cleanliness is to a high standard
- Ensure team achieve and exceed NPS requirements
- Drive excellent customer service throughout the club
- Support members and staff in a managerial manner
- Lead and motivate your team in line with Total Fitness Values
- Hold regular reviews and 1:1s with your team in line with Total Fitness Standards
- Manage sickness and timekeeping within your team to an acceptable standard
- To contribute to Net Member Movement targets via the successful management of your area
- Ensure that Total Fitness income procedures are adhered to
- Monitors financial impact as a whole and actively manages stock loss within the club to keep it to a minimum
Ideal Skills for the role:
- Coaching and feedback skills
- IT Skills
- Experience of managing a team
- Experience in a customer facing environment
- Proven record in sales environment
- Level 2 NVQ Management or equivalent
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Types: Full-time, Permanent
Pay: Up to £27,379.00 per year
Benefits:
Ability to commute/relocate:
- Thornaby on Tees TS17 7BN: reliably commute or plan to relocate before starting work (required)
Experience:
- People Management: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
