Membership Experience Manager

Love Recruitment • Full-time • London, London, GB • 1d ago

Membership Experience Manager
📍 Ealing, West London
🕒 Part-Time / Full-Time

Are you energetic, people-focused, and passionate about group training? Join our high-performing team at F45 Training Ealing as a Membership Experience Manager and play a key role in creating an exceptional studio experience that keeps members engaged, motivated, and coming back.

This is a member-focused role, ideal for someone who thrives in a fast-paced boutique fitness environment and enjoys building relationships, driving membership growth, and fostering a strong community.

The Role

As our Membership Experience Manager, you’ll be at the heart of the studio experience — from a members first Trial through to long-term member retention. You’ll ensure every interaction reflects our premium, community-driven culture while supporting both membership growth and member satisfaction.

What you'll be doing:

Delivering an outstanding end-to-end member experience, from first enquiry to long-term retention
Welcoming and onboarding new members, including inductions and goal setting
Engaging with prospective members and confidently presenting membership options
Following up with trial members and enquiries to drive conversions
Building strong, lasting relationships and supporting members throughout their fitness journey
Providing motivation, technique support, and personalised guidance where needed
Supporting studio events, challenges, and community initiatives
Collaborating with the team to create engaging social media content
Making and handling calls with new and existing members
Maintaining a clean, safe, and premium studio environment at all times

About you:

Previous experience in a boutique fitness studio, customer service, or a sales-focused service environment (and keen to move into a community-driven fitness role)
Confident, outgoing, and highly engaging with a genuine passion for people
Excellent communication and relationship-building skills with strong attention to detail
Sales-minded with a focus on member retention and growth
Passionate about fitness, teamwork, and delivering results
Comfortable working towards targets, with a proactive and analytical mindset

Growth opportunity:

This role offers excellent progression within a leading boutique fitness brand. It’s a fantastic opportunity for coaches or fitness professionals looking to grow into studio leadership, develop commercially, and build a strong client and community base.

Schedule:

Flexible part-time or full-time hours (to be discussed)
Mix of early mornings, daytime, evenings, and some weekends

Pay and Benefits:

Competitive salary (pro rata) + OTE
Membership and performance-based bonuses
Free F45 membership and classes
Ongoing professional training and development
Staff discounts

If you’re community-driven, thrive in an energetic environment, and are passionate about delivering an exceptional member experience, we’d love to hear from you.