General Manager

Qube • Full-time • Greater London, GB • 22h ago

About Qube

Qube is the world’s first members’ club for music and content creators, combining a vibrant creative community with state-of-the-art studios, workspaces, and social spaces. More than just a studio, Qube offers an entire creator industry behind one membership, working with individual creators, record labels, and brands across multiple London locations.

We’re a fast-growing startup building a new category within the creative industries. In Summer 2026, we’re opening a new flagship site in the heart of Shoreditch and we’re looking for an exceptional General Manager to join the founding team and lead the site from day one.

This is a rare opportunity to shape, launch, and scale a flagship location, working closely with the Head of Operations through pre-opening, launch, and live operations. You’ll have full ownership of site performance, team leadership, member experience, and commercial success.

The Role

The General Manager is the most senior on-site leader at Qube Shoreditch and is accountable for the overall success of the site. This role blends hospitality-led operations, people leadership, and commercial ownership, while delivering a best-in-class experience for members.

You will be hands-on, entrepreneurial, and deeply invested in building a thriving creative community, while ensuring the site meets its financial and operational targets.

Pre-Opening and Site Set Up

Work alongside the Head of Operations to support mobilisation, setup, and launch of the Shoreditch site
Help shape operational processes, standards, and ways of working ahead of opening
Support recruitment, onboarding, and training of the founding site team
Ensure systems, suppliers, contractors, and teams are operationally ready for launch
Act as a key culture carrier, embedding Qube’s values from day one

Site Operations and Facilities

Oversee daily operations across studios, workspaces, offices, bars, and communal areas
Ensure all spaces and equipment are maintained to the highest standard
Manage facilities, maintenance, contractors, and service contracts
Take full responsibility for Fire Safety, Health & Safety, and site compliance
Own and uphold operational processes to deliver a flawless member experience

Team Leadership

Build, lead, and develop the founding Qube Shoreditch team
Create clarity around roles, ownership, and accountability
Deliver regular one-to-ones, coaching, feedback, and performance reviews
Support team development and long-term progression
Be a visible, hands-on leader on site

Member Experience and Community

Own relationships with all members across studios, workspace, and office clients
Act as the senior escalation point for complex member issues
Be accountable for member retention, NPS, and overall satisfaction
Foster a strong, engaged creative community aligned with Qube’s ethos

Growth and Financial Performance

Own and deliver monthly, quarterly, and annual revenue targets
Contribute to performance reporting across operational and commercial metrics
Manage credit control, invoicing, and payment processes
Support growth initiatives and revenue optimisation alongside central teams

About You

Proven experience in hospitality, members’ clubs, coworking, flexible workspace, or creative-led environments
Minimum 3 years people management experience
Strong building operations or venue management background
Bar management experience / knowledge preferred
Experience working across multidisciplinary environments (F&B, studios, events, workspace)
Comfortable in startup or scale-up environments.
Strong communicator with excellent organisational skills
Resilient, adaptable, and motivated by building from the ground up

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