Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Reporting to the Team Leader(s) based in our support office, the role of the Member Account Service Advisor is to deliver outstanding service to our customers which are at the centre of everything we do whether that be our members or colleagues by offering vital support when needed. They will spend the majority of their time on the phone dealing with inbound and outbound calls. Therefore, it is important to be a great communicator with competence to take ownership, problem solve and make decisions!
You will be part of a fast paced, fun team one of which is crucial and at the centre of the business. The department will continuously identify, trial and implement ways to improve the members journey.
We have availability for 1 x 32 hour position and 1 x 40 hour position. Pay in relation to age.
Responsibilities
- Making outbound calls to targeted member groups to improve member retention and income collection.
- Answering inbound calls, to assist with club & member accounts queries.
- Dealing with member account enquires via telephone calls, email & the Total Fitness APP
- General administration
- Meeting team and individual KPI’s along with company SLA’s
- Collaborate with other support functions / third parties to maximise the member experience and retention
What you bring
- Be yourself. Bring your true self to work each day and add your personality into everything you do
- Do the best you can to create exceptional experiences for our members
- Bring your experience and drive to work each day
- Use your initiative and make things happen - whether you want to be with us for the short or long-term
What You’ll Get
- Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
- 28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
- Workplace Pension Scheme.
- Death in Service benefit.
- Discount on retail and cafe products.
- Access to an Employee Assistance Programme
We’re always on the lookout for great people! Hit “apply” to drop us your CV and get ready to join one of our upcoming group recruitment sessions.
Job Type: Full-time
Pay: Up to £12.21 per hour
Benefits:
Ability to commute/relocate:
- Wilmslow SK9 3PE: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
