Role Overview

We are seeking a proactive and driven General / Operations Manager to join our team at our Hemel Hempstead headquarters. Reporting directly to the Operations Director, this role plays a pivotal part in the day-to-day leadership of the operations team, supporting the ongoing development and performance of the Workshop, Service, and Tyre departments.

This position is also well-suited for an ambitious individual looking to progress toward board-level responsibilities in the future.

Key Responsibilities

Collaborate closely with the Operations Director to understand and support the departments goals and vision.

Gradually take on operational responsibilities to free up the Operations Director for strategic initiatives.

Provide regular reporting on departmental KPIs, performance, and efficiency.

Lead and motivate teams to ensure daily operations and long-term planning are carried out smoothly.

Oversee the Workshop, Service, and Tyre departments to maintain seamless processes and high customer service standards.

Monitor departmental budgets and ensure all recoverable costs (e.g., recharges, damage, warranty claims) are identified and processed with appropriate margins.

Support continuous improvement efforts across operations.

What Were Looking For

Strong background in operations or general management, ideally within the fleet, logistics or commercial vehicle sector.

Proven ability to lead teams and manage multi-department operations.

A people-focused leader with the ability to get the best out of staff and recruit the right people into the right roles.

Excellent communication skills and a strong customer focus, ensuring service levels and client satisfaction remain a top priority.

Financial awareness and the ability to manage budgets and cost recovery processes.

Excellent organizational skills and a proactive, hands-on approach in a fast-paced environment.

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Zak Incorporated

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