Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication and analytical skills, with experience in financial services and familiarity with Salesforce.
Responsibilities
- Respond to customer enquires via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Resolve customer complaints by identifying the root cause and implementing appropriate solutions.
- Maintain detailed records of customer interactions within Salesforce for future reference.
- Collaborate with other departments to ensure customer needs are met promptly.
- Analyse customer feedback to identify trends and suggest improvements to enhance service quality.
- Participate in training sessions to stay updated on product knowledge and industry best practices.
Experience
- Previous experience in a customer service role, preferably within the financial services sector.
- excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong analytical skills to assess situations and provide suitable solutions.
- A proactive approach to problem-solving with a keen attention to detail.
- Ability to work well under pressure in a fast-paced environment while maintaining professionalism. Join us as we strive to deliver outstanding service and support to our valued customers!
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 13 per week
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
