Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
We are looking for a General Manager to ensure the seamless running of our Teesside club to a high standard. As the General Manager, you will directly line manage your team and act as a leader to every employee in our Teesside club.
Responsibilities
- Achieve budgeted EBITDA for your Club. Identify and co-ordinate effective cost controls. Delivery of financial performance (revenue less controllable costs) of your club – key focus on Net Member Movement, Yield, Operating Costs
- Identify and realise sales development, income growth, product development (and implantation) and cost optimisation
- Be accountable for ensuring compliance for all legislative requirements within your Club including all relevant health and safety standards
- Prepare annual budgets and periodic reforecasts, developing club specific strategies, appropriate to local demographic, member base and location
- Implementation of agreed sales, operational and service standards, leveraging best practice where possible, ensuring the customer journey is aligned with agreed TF strategy
- Ensure consistent delivery of the service level agreements from the Partners and Contractors providing services to the Club.
Within your team, you will:
- Recruit, develop, coach and mentor your direct reports. Ensure all internal processes and policies are followed
- Ensure that your team have the knowledge, experience and understanding of all products and services and know how to deliver our member experience
- Take a lead with operational delivery – being able to undertake duty management activity
With your members, you will:
- Maximise value for money for members through identifying delivery gaps in NPS, member engagement and member participation
- Take the lead in interacting and communicating with members, actively promoting and seeking ways to add value to the members’ overall experience, being member obsessed in every decision you take.
- Ensure that complaints are responded to effectively in the Club. Channels of communication include (but are not exclusive to) comment cards, member surveys, mystery member, member forums
What you bring
- Inspirational leader
- An infectious energy and positive mindset
- Possesses a great deal of resilience and agility
- Uses initiative, has a strong sense of ownership, and accepting of mistakes to get things done
- The ability to develop and manage a team of sales, fitness, operational, and customer service teams
- Skilled at driving performance through others
- A track record of motivating and developing high performing teams
- A strong determination to succeed with an emphasis on quality results
- Commercial mindset with a track record of exceeding KPIs
- Flexibility to work outside of core hours to ensure the member experience is not compromised
What You’ll Get
- Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
- 28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
- Workplace Pension Scheme.
- Death in Service benefit.
- Discount on retail and cafe products.
- Access to an Employee Assistance Programme
We’re always on the lookout for great people! Hit “apply” to drop us your CV and get ready to join one of our upcoming group recruitment sessions.
Job Type: Full-time
Pay: From £40,000.00 per year
Benefits:
Ability to commute/relocate:
- Stockton-On-Tees TS17 7BN: reliably commute or plan to relocate before starting work (required)
Experience:
- General Management: 3 years (preferred)
- Leisure Industry Management: 2 years (preferred)
- People Management: 2 years (required)
Work Location: In person
