Membership Support Team Leader - Heston

David Lloyd Clubs Ltd • Full-time • Heston, United Kingdom • 1w ago

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership Support Team leader to join our team!

As a Member Support Team Leaderyou will report into the Member Support Operations Manager, leading a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members.

You will resolve high level escalated member queries by monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s.

Please be aware shifts may vary - morning, evening & weekend working will be required. 

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

Free Club Membership for you and your family!

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons, and Personal Training.

Opportunities for Career Advancement through internal training and development.

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

About you:

1+ years’ experience with sales or membership in any sector
Experience with outbound calling in a fast-paced environment
Exceptional customer service experience with live channels/office based worked

Highly developed leadership qualities with prior experience leading a team to meet targets and KPI’s

Organisational skills & commercial acumen

Ability to use an empathic & reasonable approach to member queries

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Heston

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