To consistently deliver a ‘best in class’ level of customer care to all residents and guests.
To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards.
To teach one class per shift as a minimum. Where necessary, more than one class may be required during a shift.
Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
Proactively ensure the smooth and professional running of the leisure facility.
Teach exercise classes to residents/guests of the leisure facility.
When required train residents/guests in personal training.
Answer all residents and guests’ questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person.
Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management.
Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.
Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities.
Smile; be friendly, helpful, and courteous to all residents and guests.
Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work act, Fire Cautions, COSHH, etc.
Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.).
Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal head phones.
Anticipate residents/guests’ needs and volunteer information and guidance where necessary.
