Job title

General Manager – Wellbeing Services

Location

South West London

Opportunity

Full Time, Permanent

Job level/Family

H&W

Closing date

30th September 2025

The General Manager will be the main site contact lead who includes overseeing facility operations, ensuring high standards of customer service, leading a multidisciplinary team and implementing innovation through a research-based Wellbeing Programme and providing growth to the on-site Active Space and Wellbeing programme

Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the General Manager supports our mission by working closely with the Operations and Account Manager as part of a highly energised team, who will be responsible for the day to day operations of the contract, maintaining H&S standards, managing the onsite team, delivering a collaborative wellbeing programme and assisting with the innovation of new services whilst maintaining consistent customer service levels. They will need to be confident, outgoing and capable of promoting the services to employees and relevant stakeholders.

The offering includes Active Spaces, salons, wellbeing communities, a Sports Park and Bike Shop amongst other onsite services and is a Monday to Friday onsite role.

This is an excellent opportunity to join a vibrant team and work in a fun, friendly environment

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

About the role

Facility Management: Oversee the maintenance and operation of onsite wellbeing facilities across the estate, which includes face to face and remote management through the relevant teams and stakeholders. Coordinate scheduling & services to ensure maximum utilisation of all facilities.
Team Leadership: Recruit, train, and manage a multidisciplinary team across all facilities.
Customer Service: Develop strong relationships with participants and stakeholders through effective communication and collaboration.
Financial Management: Monitor expenditures and ensure financial sustainability
Health and Safety: Develop and implement safety protocols and emergency procedures.
Community Engagement: Organize employee events and collaborative initiatives with relevant stakeholders across the business.
Some national travel across sites will be expected.

About you:

Education and Qualifications

Bachelor’s degree in Sports Management, Physical Education, Health and Wellness, or a related field.
Relevant professional certifications (e.g., fitness instructor, personal trainer)
NEBOSH, IOSH, CMIOSH or any health and safety related qualification

Experience

Minimum of 2+ years of experience in Health Club management or Corporate Wellbeing

Skills

Leadership and Management: Strong ability to lead and manage teams, self-motivated & proactive with excellent organizational and decision-making skills.
Communication: Effective written and verbal communication skills, with the ability to engage and motivate a diverse audience and the ability to build strong relationships with key stakeholders across the business
Program Development: Creative and innovative approach to developing fitness and wellbeing programs.
Customer Service: Commitment to providing exceptional customer service and building positive relationships.
Financial Acumen: Ability to manage budgets, financial planning, and reporting.
Health and Safety Knowledge: Understanding of health and safety regulations and best practices

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Our co-created Values reflect the ‘way we do things around here’. The General Manager will be expected to demonstrate these values in all aspects of their role.

We care

We’re in it together

We are explorers

We own it

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app.We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events.

Make the most of our Rewards Hub, where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants. In addition, we also offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible.If you would like any further information or support, please email recruitment@westfieldhealth.com.

Westfield Health

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