Job Specification: Food & Beverage Manager

Position: Food & Beverage Manager
Location: Blackwell Grange Hotel
Reports To: General Manager (GM)
Salary: £30,000 per annum + Performance-Based Bonus
Employment Type: Full-Time

Job Overview:

We are seeking a dynamic and highly motivated Food & Beverage Manager to oversee the day-to-day operations of the Food & Beverage (F&B) department within a busy hotel environment. This is an exciting opportunity for an experienced F&B professional to manage and inspire a talented team, ensuring a high standard of service and quality while meeting financial objectives and guest satisfaction targets.

As the Food & Beverage Manager, you will be responsible for all aspects of the F&B department, including operations, staff management, budget control, and guest relations. You will report directly to the General Manager (GM) and work closely with other hotel departments to maintain a seamless guest experience. Additionally, you will be required to perform duty management shifts to ensure smooth hotel operations, in line with the business needs.

Key Responsibilities:

Leadership & Team Management:

Lead, motivate, and manage a team of F&B staff, including servers, bartenders, chefs, and kitchen staff.
Conduct regular training sessions to ensure staff are well-versed in hospitality standards, product knowledge, and health & safety regulations.
Oversee staffing schedules, recruitment, and performance management.
Ensure a positive and productive working environment for all team members.

Operational Oversight:

Manage the day-to-day operations of all F&B outlets within the hotel, ensuring high levels of service, quality, and efficiency.
Supervise and coordinate food and beverage preparation, service, and presentation.
Ensure the smooth running of banquets, room service, and in-house events.
Ensure adherence to operational procedures, including inventory control, ordering, and health & safety standards.

Duty Management:

Perform duty management shifts as required by the business, ensuring that all hotel operations run smoothly during your shift.
Act as the point of contact for all staff and guests during duty management shifts.
Ensure that the hotel meets its operational and guest service objectives during your shift, including handling guest complaints, overseeing operational procedures, and maintaining high standards of service.

Budget & Financial Management:

Work with the GM to prepare and manage the department’s budget.
Monitor food and beverage costs, control wastage, and optimize profit margins.
Ensure that financial goals are met while maintaining exceptional guest service standards.

Guest Relations:

Monitor guest feedback and ensure that any issues are addressed promptly and professionally.
Develop and implement strategies to improve guest satisfaction and loyalty.
Ensure that the F&B team provides personalized, attentive service to all hotel guests.

Compliance & Quality Control:

Ensure compliance with all relevant health, safety, and hygiene standards (e.g., HACCP, COSHH).
Maintain high levels of cleanliness and quality control in all food and beverage operations.
Conduct regular audits to ensure F&B standards are consistently met.

Menu Development & Innovation:

Collaborate with the head Chef and the GM to create and update menus, ensuring they meet the tastes and preferences of hotel guests.
Stay up to date with industry trends, recommending and introducing new products, concepts, and offerings to enhance the guest experience.

Key Skills & Qualifications:

Proven experience (3+ years) in a food and beverage management role, preferably in a hotel or hospitality environment.
Strong leadership and people management skills, with the ability to motivate and develop a diverse team.
Excellent communication and interpersonal skills, with a strong focus on guest satisfaction.
Must have a personal licence
Solid understanding of budgeting, financial controls, and cost management within the F&B sector.
Ability to work under pressure and manage multiple priorities.
Strong organizational and problem-solving skills.
In-depth knowledge of food safety regulations, hygiene practices, and industry standards.
A hands-on, proactive approach to managing operations.
A passion for hospitality and delivering excellent service.

Desirable:

Relevant hospitality or management qualifications (e.g., HND in Hospitality Management, Wine & Spirit Education Trust certification).
Experience with hotel management software and POS systems.
Knowledge of food and beverage trends, including dietary requirements and sustainability.

Why Join Us:

Competitive starting salary of £30,000 per annum with performance-based bonus opportunities.
A dynamic and supportive work environment with room for professional growth and development.
Employee benefits package

If you are a motivated and passionate F&B professional looking for a new challenge in a vibrant hotel setting, we would love to hear from you! Apply today to become part of our dedicated team.

Job Types: Full-time, Permanent

Pay: £32,000.00-£34,000.00 per year

Benefits:

Additional leave
Bereavement leave
Canteen
Company events
Company pension
Discounted or free food
Employee discount
Free fitness classes
Free parking
Gym membership
On-site gym
On-site parking
Sick pay
Store discount

Experience:

Management: 2 years (preferred)

Licence/Certification:

Personal Licence (required)

Work Location: In person

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