Front of House (Full Time – 40 Hours)
Location: Snap Fitness Spalding
Salary: Competitive Rate of Pay
Are you a friendly and customer-oriented individual with a passion for fitness and exceptional hospitality skills? We have an exciting opportunity for you to join our team as a Front of House team member at Snap Fitness Spalding.
Role Overview:
As a Gym Receptionist / Front of House team member, you will be the first point of contact for our members, ensuring they have a positive and welcoming experience. This is a full-time role (40 hours per week) with the opportunity to progress into an Assistant Manager position.
Your role will involve a variety of interactions, both in person and over the phone. Your communication and interpersonal skills will be essential in delivering excellent customer service and fostering a supportive gym environment.
Greet and welcome members and guests in a warm and friendly manner
Answer phone calls and provide accurate information on memberships, services, and classes
Conduct confident and engaging tours of the facility
Assist with membership sign-ups, renewals, and payment handling
Maintain cleanliness and organisation of the front desk and reception area
Respond to member feedback, inquiries, and concerns professionally
Support trainers and team members where required
Stay up to date with current promotions, services, and events
Contribute to a positive, inclusive, and motivating gym environment
Previous customer service experience (fitness or hospitality preferred)
Strong communication and interpersonal skills
Confident, approachable, and professional manner
Ability to multitask and work in a fast-paced environment
A proactive, solution-focused attitude
Basic understanding of gym operations (desirable)
Flexibility to work evenings and weekends
Free gym membership
Access to multiple sites within the network
Team social events throughout the year
Performance-based bonus schemes
Clear progression pathway, including opportunity to move into an Assistant Manager role
If you’re enthusiastic, driven, and passionate about fitness and customer service, we’d love to hear from you.
