TW2 Health and Fitness Club, Allianz Stadium
Job Description: Creche Supervisor 32 Hours Per Week
Our Creche Supervisor is responsible for the day to day management of the childcare facility within TW2 Kids. Ensuring a safe, stimulating, and nurturing environment for children. You will lead a team of Creche Assistants, maintain high standards of care and create a fun and engaging environment through structured activities, and serve as the primary point of contact for parents and guardians.
Core Responsibilities
Operational Management
Team Leadership: Supervise, mentor, and rota staff effectively to maintain appropriate adult to child ratios. Be fully involved with HR policies and procedures where required supporting the General Manager.
Compliance: Ensure the setting meets all local childcare regulations, company health and safety standards, and safeguarding protocols.
Administration: Manage bookings, maintain accurate attendance records, and oversee the collection of fees where applicable.
Environment: Ensure the creche is clean, well organised, and stocked with age appropriate resources and equipment.
Revenue Drive secondary revenue through the organisation of events, birthday parties. Take part in outreach events and activities to drive new business into the club.
Child Care & Development
Activity Planning, Design and implement a diverse range of play based activities that support physical, social, and emotional development.
Safety & Welfare, Act as the Designated Safeguarding Lead and ensure all staff are trained in emergency procedures and first aid.
Individual Needs: Monitor the well-being of every child or additional support needs.
Parental & Community Relations
Communication, Conduct daily handovers with parents, providing feedback on their child's day and any notable milestones.
Conflict Resolution, Address parental concerns or complaints professionally and efficiently.
Required Skills & Qualifications
Education: A recognised qualification in Early Years Education or Childcare e.g., NVQ Level 3 or higher, or equivalent.
Experience, Proven experience working in a professional childcare setting, preferably in a senior or supervisory role.
Certifications
Valid Pediatric First Aid certificate preferred but not essential
Enhanced background check e.g., DBS in the UK.
Soft Skills, Exceptional patience, strong leadership abilities, and the energy to keep up with young children while staying calm under pressure.
Key Performance Indicators KPIs
Growth
Compliance
Retention
Staff Morale
