Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
The purpose of this role is to deliver a friendly, professional front-of-house experience for all members and visitors, ensuring every interaction is efficient and welcoming. You will manage enquiries, control club access, promote products and services, and resolve queries at first point of contact. The role also supports smooth daily operations through stock control, administration, and maintaining high standards of cleanliness, health and safety, and customer satisfaction, while contributing to overall team performance and member experience.
Benefits whilst Employed at Total Fitness:
- A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
- Receive invaluable training programs to help you reach your next step, whatever direction that’s in
- A team that has your back. You’ll work hard but always be supported
- Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
- 28 days holiday including public/bank holidays (prorate for part-time)
- Workplace pension scheme
- Discount on retail and café products
Key Responsibilities:
- To ensure that all members and prospects are welcomes to the club in a friendly and professional manner
- To deal with all member and business enquiries in a polite and friendly manner and action them accordingly
- To ensure that only paid members have use of Total Fitness facilities by monitoring that people using the Club are authorized to do so within the rights of their specific membership type
- To answer the telephone within 5 rings, in a friendly and professional manner, following the set procedure and to direct the call as efficiently as possible to the correct extension.
- To promote the sale of products and services on sale at Total Fitness and to assist members in purchasing what they require
- Monthly retail stock takes to be carried out and information passed on
- Ensure the necessary till reports are completed
- Ensure all deliveries are checked in against delivery notes and to ensure delivery information is passed on
- Maintain awareness of stock control and rotation and record movement and wastage of stock
- Solve any customer complaints and queries at first point of contact
- Health and Safety checks and regular inspections of the club to ensure cleanliness is to a high standard
- Support the whole team in achieving Net Promoter Score requirements through the delivery of your responsibilities to a high standard
- Mystery Shop and NPS Score/Comments
- Audit Star Rating/NPLS Score and comments
- NPS Score/Mystery Shop/Feedback
Ideal Skills for the Role:
- Someone who can be flexible with hours/ days worked as the desk needs to be covered all times
- Understands the importance of great customer service
- Capable to work well in a team environment
- Able to
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Types: Part-time, Temporary
Contract length: 3 months
Pay: £12.71 per hour
Expected hours: 24 per week
Ability to commute/relocate:
- Wilmslow SK9 3PE: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
