Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
This position is a combined role, which acts as a central point for members to contact you as well as providing a service in our Café. When we say Café, we're not expecting you to be 'Jamie Oliver' but we are looking for someone who can find their way around a kitchen and be polite and friendly with our members! You will be the first point of contact for members to deal with members and business enquiries in a polite and friendly manner and to ensure that they are actioned accordingly. As well as this, you will be taking orders and catering simple food menus to high standards and ensuring time management is met when serving customers. You will need to have a cleaning cloth handy, as we like our members to sit and dine in clean and tidy environment.
Benefits whilst Employed at Total Fitness:
- A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
- Receive invaluable training programs to help you reach your next step, whatever direction that’s in
- A team that has your back. You’ll work hard but always be supported
- Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
- 28 days holiday including public/bank holidays (prorate for part-time)
- Workplace pension scheme
- Discount on retail and café products
Key Responsibilities:
- Provide excellent customer service to our members
- To ensure that daily, weekly and monthly cleaning is completed in line with company standards, assisting with other areas as directed by the Management team
- To prepare well presented food for our members
- To clear and tidy eating surfaces, ensuring that a high standard of cleanliness is maintained
- To answer the telephone within 5 rings, in a friendly and professional manner, following the set procedure and to direct the call as efficiently as possible to the correct extension
Ideal Skills for the Role:
- Fun and friendly person
- Excellent communication skills
- Customer focused
- Ability to deal with members in a polite and professional manner
- Ability to cope under pressure
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Types: Part-time, Permanent
Pay: Up to £12.21 per hour
Expected hours: 16 per week
Ability to commute/relocate:
- Manchester M28 3EE: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
