Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
We’re looking for a Member Success Manager to lead a team focused on growing and engaging members. This role is about creating a great member experience—helping new members join with ease, feel supported, and stay engaged. We're open every day of the week and are looking for someone who’s flexible and available to work across all days.
Benefits whilst Employed at Total Fitness:
- Salary up to £31,000 + quarterly bonus
- A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
- Receive invaluable training programs to help you reach your next step, whatever direction that’s in
- A team that has your back. You’ll work hard but always be supported
- Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
- 28 days holiday including public/bank holidays (prorate for part-time)
- Workplace pension scheme
- Discount on retail and café products
Key Responsibilities:
- Lead, develop, and support a high-performing team
- Ensure new members feel welcomed and confident from day one
- Drive engagement and visitation through tailored support and services
- Work collaboratively with other teams to enhance the member experience
- Achieve club targets for new joiners and engagement
Ideal Skills for the Role:
- A strong leader with a passion for fitness and member success
- Experience in team management and customer engagement
- A team player who can drive performance and innovation
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Types: Full-time, Permanent
Pay: Up to £31,000.00 per year
Benefits:
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
Application question(s):
- How would you describe your Leadership approach?
Experience:
- People Management: 1 year (preferred)
Work Location: In person
