Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
As a Member Success (Sales and Retention) Consultant you’ll play a vital role in helping people take their first steps towards achieving more than they thought possible and supporting them to stay on track.
You’ll sell memberships but in a way that feels personal and right for each individual. It’s about listening, asking great questions, and connecting people to the right membership and setting them up for success well beyond their first few weeks.
Benefits whilst employed at Total Fitness:
- Salary: £12.21 (aged 21 and over), £10 (aged 18 to 20), £7.55 (aged under 18)
- A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
- Receive invaluable training programs to help you reach your next step, whatever direction that’s in
- A team that has your back. You’ll work hard but always be supported
- Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
- 28 days holiday including public/bank holidays (prorate for part-time)
- Workplace pension scheme
- Discount on retail and café products
Key Responsibilities:
- Speak to potential members, on the phone or when they walk into the club, to find out what they need and help them join
- Show people around the club and explain how we can help them reach their goals
- Follow up with new members in their first few weeks to help them settle in and stay motivated
- Be visible in the club and support the overall member experience
- Keep track of your leads, plan your day, and work towards your sales targets
Ideal Skills for the Role:
- Friendly, confident, and comfortable talking to new people
- Driven to meet goals and proud when you achieve them
- Positive, organised, and ready to get stuck in — especially when it’s busy
- Happy to pick up the phone and chat with people about joining
- Experience in a customer-facing or sales role is ideal, but not essential if you bring the right mindset
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Type: Full-time
Pay: Up to £12.21 per hour
Benefits:
Ability to commute/relocate:
- Wrexham LL11 2BU: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of target driven sales do you have?
Work Location: In person
