Club Manager (Duty Manager)House of Racquet – King’s Cross
The Role
The Club Manager is the operational lead on site during their shifts, responsible for ensuring the club runs safely, efficiently and to a consistently high standard.
You oversee daily operations across courts, clubhouse, café and retail, ensuring members and guests experience a seamless, well-managed environment from arrival to departure.
This is a visible, hands-on role. You will balance operational oversight with strong member engagement, stepping in where needed, supporting the team and making sound decisions in real time.
You report to the Head of Club and work closely with coaching, hospitality and operations teams.
Key Responsibilities
Club Operations & Oversight
- Act as the senior decision-maker on site during your shift
- Open and close the club in line with agreed procedures
- Complete daily, weekly and monthly operational checks
- Monitor court bookings, flow of play and clubhouse activity
- Ensure stock levels across café, bar and retail are maintained
- Maintain high standards of cleanliness, safety and presentation
- Ensure compliance with health & safety, safeguarding and incident reporting procedures
- Report maintenance issues promptly and liaise with contractors where required
- You are accountable for how the club runs during your shift.
Member Experience & Front of House
- Provide a professional and confident presence on the floor
- Welcome members and guests where required and support smooth check-in
- Handle member queries, feedback and complaints calmly and constructively
- Manage booking systems and operational software accurately
- Anticipate busy periods and allocate team support accordingly
Court & Community Experience
- Provide basic introductions to padel rules and on-court etiquette (non-coaching)
- Support beginners and new members so they feel confident and included
- Monitor on-court behaviour and step in where required to maintain standards
- Create an environment that is energetic, inclusive and well organised
- Support with smooth running of corporate, community and private events
Team Leadership
- Lead by example in professionalism, composure and energy
- Support and supervise clubhouse, bar and coaching staff during shifts
- Assist with onboarding and training new starters
- Communicate clearly with the Head of Club regarding operational updates or recurring issues
- Support team morale during busy or high-pressure periods
Health & Safety
- Ensure full compliance with health, safety and licensing procedures
- Act as the escalation point for incidents, safeguarding concerns or behavioural issues
- Authorise decisions such as pausing play, refusing service or removing individuals where necessary
- Maintain up-to-date knowledge of emergency procedures
Experience & Skills
- Previous experience as a Duty Manager, Supervisor or senior host within a members’ club, boutique fitness studio, sports venue or hospitality environment
- Strong operational awareness and confidence making decisions independently
- Experience managing booking systems and POS systems
- Excellent communication and interpersonal skills
- Calm under pressure and comfortable leading a team
- Commercial awareness across hospitality and retail operations
- Interest in sport, wellness or community-led environments
- Level 2 Food Hygiene (or willingness to obtain) required
- Valid First Aid certificate required
- DBS check required (subject to satisfactory clearance)
- Personal Licence Holder (APLH) preferred
Working Pattern & Physical Requirements
- Full-time, on-site role (40 hours per week)
- Shifts include early mornings, evenings and weekends
- Closing shifts may run into the late evening depending on bookings and events
- Must be over the age of 18
This is a physically active role requiring:
- Being on your feet for extended periods
- Moving across courts and clubhouse frequently
- Lifting light stock and equipment where required
- Maintaining focus during busy service periods
- Reliability and punctuality are essential.
Practical Details
- Competitive salary dependent on experience
- On-site role based in King’s Cross
- Access to padel courts and House of Racquet community events
- Staff discount on food, drink and selected retail
- Training and development opportunities within a growing club brand
Why This Role Matters
The Club Manager connects operations and experience.
When this role is done well, the club feels organised, energetic and well run. Members feel confident in the space, the team feels supported, and standards remain consistent.
House of Racquet is building something ambitious. This role is central to delivering it.
House of Racquet is proud to be an inclusive, people-first workplace and welcomes applications from candidates of all backgrounds.
To apply, please send your CV to: Applications are being accepted on a rolling basis until closed. Expected start date: Final week of March 2026
Job Types: Full-time, Part-time
Expected hours: 28 per week
Licence/Certification:
- Level 2 Food Hygiene Certificate (preferred)
- First Aid Certification (required)
- DBS check (required)
- Personal Licence (preferred)
Work Location: In person
