Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
We are looking for a Reception Supervisor to join our wonderful team in Preston. You will provide support to the Operations Manager and effectively be responsible for the overall running of club in the General Managers absence. You don’t need to be a pro in juggling but this role requires someone who can deal with thousands of members, a team of staff (recruiting and managing), ensure the club remains operational, ensure the necessary health and safety checks are completed daily and retaining members with only one pair of hands!
Benefits whilst Employed at Total Fitness:
- A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
- Receive invaluable training programs to help you reach your next step, whatever direction that’s in
- A team that has your back. You’ll work hard but always be supported
- Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
- 28 days holiday including public/bank holidays (prorate for part-time)
- Workplace pension scheme
- Discount on retail and café products
Key Responsibilities:
- 40 hours per week - we are open 7 days a week so you will be required to work week days and weekends.
- To manage the reception team to deliver first class customer service
- To ensure the club is operational at all times
- To be instrumental in the growth of the club
- To actively manage the profit and loss for retail. This will be done in conjunction with the club management
- Ensure the café / reception area is kept clean and tidy and hygiene standards are maintained
- To ensure the products on offer meet members expectations, both in retail, food and beverage
- Manage and control the stock, to reduce shrinkage and maximise profit margins
Ideal Skills for the Role:
- Individual who can lead a team and to maximise profits, exceeding our members expectation
- Able to create an enjoyable and professional environment to all staff
- To have excellent leadership skills and possess the ability to multitask
- Experience in managing a small team, working with profit and loss accounts, monitoring stock levels, ensuring the company procedures are followed and adhered to as well as being able to cope under pressure and remain focused
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Types: Full-time, Permanent
Pay: £27,000.00-£29,000.00 per year
Benefits:
Ability to commute/relocate:
- Preston PR2 5JP: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
- People Management: 1 year (preferred)
Work Location: In person
