About Total Fitness:
We’re Total Fitness, a leading health club brand in the North of England and Wales. We’re there for every fitness moment no matter the age, life stage, or workout preference. We have 15 supersize health clubs with learn to swim academies on site. In 2024, we opened 2 new gyms purposefully designed for women - The Women’s Gym by Total Fitness.
Driven by the belief that everyone is better fitter, we work hard to fulfil our promise of providing the spaces and opportunities that empower our customers to achieve more than they ever thought possible.
If there's one thing we're sure of, it's that movement is good for you. And that goes far beyond just moving our bodies. Joining the team here at Total Fitness, means the freedom to move your own way, along your own path, constantly finding new ways to reach your full potential - whatever success looks like for you. We support one another, take the initiative and tackle each challenge head on, because we want to provide exceptional experiences for both our team and our members. We celebrate together, get stuck in together, and we help each other through. We can't promise it will be easy, but we can promise it will be worth it - and that'll be a lot of fun.
This is where movement happens, this is where you get going and keep going. This is where more is possible.
What you’ll get:
- Salary: £12.21 (aged 21 and over), £10 (aged 18 to 20), £7.55 (aged under 18)
- You’ll earn commission when someone joins and again when they keep coming back with the average additional earnings being £2,500
- Structured training in sales and service, designed to build your skills, confidence and understanding our promise-led approach
- Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
- 28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
- Workplace Pension Scheme.
- Death in Service benefit.
- Discount on retail and café products.
- Access to an Employee Assistance Programme
About the role:
As a Member Success (Sales and Retention) Consultant you’ll play a vital role in helping people take their first steps towards achieving more than they thought possible and supporting them to stay on track.
You’ll sell memberships but in a way that feels personal and right for each individual. It’s about listening, asking great questions, and connecting people to the right membership and setting them up for success well beyond their first few weeks.
What you’ll do:
- Speak to potential members, on the phone or when they walk into the club, to find out what they need and help them join
- Show people around the club and explain how we can help them reach their goals
- Follow up with new members in their first few weeks to help them settle in and stay motivated
- Be visible in the club and support the overall member experience
- Keep track of your leads, plan your day, and work towards your sales targets
What we're looking for
- Friendly, confident, and comfortable talking to new people
- Driven to meet goals and proud when you achieve them
- Positive, organised, and ready to get stuck in — especially when it’s busy
- Happy to pick up the phone and chat with people about joining
- Experience in a customer-facing or sales role is ideal, but not essential if you bring the right mindset
We’re always on the lookout for great people! Hit “apply” to drop us your CV and get ready to join one of our upcoming group recruitment sessions.
Job Type: Full-time
Pay: Up to £12.21 per hour
Benefits:
Ability to commute/relocate:
- Thornaby on Tees TS17 7BN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of target driven sales do you have?
Work Location: In person
