Duty Manager | Breckland Leisure Centre & Waterworld, Thetford, Norfolk
Full Time (40 hours per week)
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Duty Manager will be:
To ensure the highest possible standards of health and safety and customer care within the Centre.
To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Person
Will be able to gain acceptance and respect from clients and the teams involved.
Will be able to build strong relationships with customers, clients and employees.
Will be able to communicate at different levels of the organisation, both listen and direct.
Will be able to meet the demands of the role by working additional hours when required.
Will be able to demonstrate clear identification with all customer requirements.
Will be able to maintain and be committed to good employee relations and deliver quality training.
Will be able to perform recreation assistant duties when required.
A National Pool Lifeguard Qualification is desirable but not essential as we can fully fund the course.
Ideally you will have a Pool Plant Operators qualification and a recognised Leisure Management qualification.
What can Lex Leisure offer you?
Competitive salary plus commission
Incremental annual leave
Free gym membership for you and a nominated person
Employee health cash plan
Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending
Cycle to Work scheme
Pension Scheme
Company sick pay
Career progression
Training and development
How to Apply
If you feel like you’d be successful in this role or are interested to know more, we’d love to hear from you. Please apply with a letter of application and CV to our Centre Manager, Andy Cornwell at: andy.cornwell@lexleisure.org.uk
Closing Date: 22nd December 2025
About Lex Leisure
Lex Leisure seeks to operate leisure venues on a commercial basis with a view to generating a surplus that can be used for our principal objective of supporting those who are disabled, physically or mentally or who require support or bespoke care plans to stay physically active. Lex Leisure, working with key partners, wants to empower disabled people to take a more active role in all aspects of sport and physical activity and for our facilities to be more inclusive and to provide a greater range of sporting opportunities for disabled people.
For more information visit www.lexleisure.org.uk
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
