We're looking for a Full Time Front of House Manager in our Walkden Club, Temporarily for 6 months.
Our Front of House Managers are passionate about outstanding customer service, through leading a motivating their team, they ensure the seamless running of the reception / café area every day. We are on the hunt for leaders who inspire their team to go above and beyond for our members and deliver excellent customer service. The FOH Manager also contributes to the wider running of the club. It is essential that you enjoy working as part of a team, have experience managing people and have strong communication skills. You will also provide daily support to the General Manager and effectively be responsible for overall success of the club.
Key Responsibilities:
- Line manage a team of Front of House (FOH) staff and oversee the running of the FOH operation
- Undertake FOH administrative duties, including the creation and maintenance of staff rotas, timesheets and FOH sales reporting
- Ensure all FOH members of staff are delivering outstanding customer service and encourage them to solve member queries and complaints at first point of contact
- Ensure all FOH staff are fully compliant with health and safety regulations and any food preparation is in line with food safety regulations
- Deal with any escalated complaints
- Take responsibility for all FOH sales, ordering of stock and stock control
- Through inspiring leadership and management, develop your team into high performers
- To manage club operation, opening and closing club ensuring club is fully operational at all times, all health and safety regulations are adhering to, reporting directly to the General Manager. You are acting General Manager in their absence
- To ensure the delivery of exceptional customer service through achieving or exceeding all relevant KPI’s and company expectations. This includes the planning for and implementing plans to manage seasonal peaks in trade.
- To maintain the day to day legal compliance for the Members meeting the health and safety legislation, managing risk within the club
- Makes a contribution to business change in a proactive way in line with the company strategy
- To have good knowledge of the club’s financial performance
- Promote Secondary income within the club
Accountability:
- Health and Safety checks and regular inspections of the club to ensure cleanliness is to a high standard
- Ensure team achieve and exceed NPS requirements
- Drive excellent customer service throughout the club
- Support members and staff in a managerial manner
- Lead and motivate your team in line with Total Fitness Values
- Hold regular reviews and 1:1s with your team in line with Total Fitness Standards
- Manage sickness and timekeeping within your team to an acceptable standard
- To contribute to Net Member Movement targets via the successful management of your area
- Ensure that Total Fitness income procedures are adhered to
- Monitors financial impact as a whole and actively manages stock loss within the club to keep it to a minimum
- Contribute to the seamless running of the payroll system
What you’ll give:
- Coaching and feedback skills
- IT Skills
- Experience of managing a team (1 year, essential)
- Experience in a customer facing environment (2 year, essential)
- Proven record in sales environment (desirable)
- Level 2 NVQ Management or equivalent (desirable)
What you’ll get:
- Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
- 28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
- Workplace Pension Scheme.
- Death in Service benefit.
- Discount on retail and cafe products.
- Access to an Employee Assistance Program.
If you are interested, then don't waste any time and apply now!
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: Up to £27,379.00 per year
Benefits:
Ability to commute/relocate:
- Worsley, M28 3EE: reliably commute or plan to relocate before starting work (required)
Experience:
- People Management: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
