Our Front of House are the face of the brand at the club level. Working in one of our clubs you will provide 10* customer service at all times. Whether selling a membership to a new customer, supporting an existing member with any queries or fulfilling shake orders or retail purchases. The 1Rebel Front of House always show excellent customer service skills, and thrive in a team environment.
What we’re looking for:
- Versatility: Working in a fast paced environment
- Stage Presence: Be the welcoming smile customers look forward to seeing when they enter the club; providing 10* customer service to new and returning customers & supporting on all enquiries
- Customer Focus: A passion for providing exceptional service and creating positive customer experience
- Collaboration: Work closely with a diverse team, learning everything there is to know about the club + its customers
- Communication: Communicate with teams + manager to effectively manage your time, with a co-operative attitude towards in-club teams, trainers, head office + customers
- Reliability: Dependable and punctual, with a professional attitude and experience
As a Front of House, no day will look the same, but you can expect to be undertaking the following responsibilities:
- Greet & check-in every customer to their class
- Conduct club tours for prospective members & proactively sell memberships or promotions
- Opening + Closing clubs with an understanding of how to reconcile daily takings in club
- Deal with any customer queries in a timely and precise manner, escalating when appropriate
- Ensure all club daily documents and tasks are completed and maintained
- Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground
- Sell and promote retail
- Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception
- Ready to jump in for last minute cover
SKILLS AND EXPERIENCE
- Demonstrate outstanding Customer Service skills
- Maintain professional behaviour working effectively as a team player
- Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm
- Proactive approach to work with the ability to prioritise work in fast-paced environments
- Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site
- A passion for fitness and enjoyment of the club environment
- Working in a fun, energetic, gym environment
- Unlimited access to 1Rebel classes
- Regular team socials
- Opportunity to gain gym experience and become a 1Rebel trainer
- Discount on merchandise
