We’re hiring: General Manager – UK 🇬🇧
Ready to lead the charge for Unicorn in one of our fastest-growing markets?
We’re looking for a bold, business-savvy leader to run our UK operations. You’ll own the full scope — from financial performance to team leadership and strategic growth. This isn’t just a job. It’s your chance to shape the future of hospitality services in the UK.
The Role: General Manager – UK
We are seeking a driven, entrepreneurial General Manager to lead and grow our business operations in the UK. This is a senior leadership role with full responsibility for operational performance, financial outcomes, team management, and strategic growth. You’ll oversee a multi-site operation, drive service excellence, and shape the future of Unicorn in one of our most important markets.
📍 Location: London (base for UK operations) with regular travel to partner hotels across the country
Key Responsibilities 💼
- Lead all business operations across Unicorn’s hotel partnerships in the UK
- Build, scale, and manage high-performing service and housekeeping teams
- Own P&L responsibilities: budgeting, forecasting, financial reporting, and cost controls
- Ensure operational excellence through structured processes, audits, and service innovation
- Drive long-term partnerships with hotel clients through performance, communication, and trust
- Recruit and develop team leads and frontline staff, fostering a high-performance culture
- Collaborate closely with HQ to align on strategy, growth initiatives, and digital solutions
- Identify and secure new business opportunities to expand Unicorn’s presence in the UK
- Ensure compliance with UK employment law, health & safety regulations, and quality standards
- Champion our culture of flexibility, transparency, and guest-first thinking
What We’re Looking For 🚀
- Strong track record in hotel operations, ideally with a background in housekeeping & front desk
- Proven leadership experience in managing multi-site teams and full business units
- Solid financial acumen — comfortable owning budgets, forecasts, and reporting
- Business-minded and comfortable with client engagement and sales
- Digital mindset: experience with tech-driven operations, reporting tools, and automation
- Strategic thinker who can also execute hands-on and lead by example
- Good knowledge of UK labour law and employment practices, including compliance and HR frameworks
- Excellent interpersonal and communication skills, with a client-first mentality
- Fluent in English (required)
- Valid UK driving licence
- Based in London or the South East, with willingness to travel nationwide
Why Join Unicorn? ✅
- Lead the UK market for a fast-growing, international hospitality company
- Work with a purpose-driven team at the forefront of service innovation
- Shape strategy and growth while staying close to day-to-day execution
- Join a company where people and partnerships matter — from guests to teams to clients
- Be part of a journey that’s only just getting started
💰 Salary: £70,000 – £80,000 per year (DOE)
Start Date
Preferably October/November 2025
Let’s redefine hospitality services — together 🙌
About Us 🦄
Unicorn is redefining hospitality services for the modern, digital-first hotel operator. We do and own HOaaS – Hotel Operation as a service. We are a hotel-company , run by hoteliers. We are a leading international service partner with a growing footprint across Europe. Our mission is clear: deliver world-class service experiences that elevate both guest satisfaction and operational performance.
