Hotel General Manager

MCR Property Group • Full-time • London, GB • £65k - £85k / year • 1d ago

We're currently seeking a Hotel General Manager to join our team in London. This is an exciting opportunity to join a fast-paced thriving business with opportunities for growth and development. If you're ready to embark on a rewarding journey with MCR Property Group and contribute to our mission of creating enduring value in the property market, we'd love to hear from you.

MCR Property Group is a leading independent real estate investment and development company, operating nationally with offices in London, Manchester, Birmingham, and Glasgow. Our primary focus lies in developing new build and conversion residential and industrial projects and managing a diverse portfolio covering every asset class, which includes around 7,500 residential plots and commercial/industrial assets exceeding £2 billion in value.

Position Overview

The General Manager (GM) is responsible for overseeing the daily operations of the hotel(s), ensuring exceptional guest service, financial profitability, and a safe and engaging work environment. The GM is a hands-on leader who guides the team to meet and exceed operational goals, quality standards, and revenue targets.

Key Responsibilities

Operations Management:

Oversee all hotel departments including Front Office, Housekeeping, Maintenance, Food & Beverage (if applicable), and Sales.
Ensure smooth day-to-day operations and that all brand standards and service expectations are met.
Monitor daily room occupancy, rate strategies, and revenue reports.
Ensure proper maintenance and cleanliness of the hotel.

Guest Services

Lead a culture of guest satisfaction and resolve guest concerns promptly and professionally.
Monitor online reviews and feedback, responding when necessary and using insights to improve service.

Financial Oversight

Prepare and manage annual budgets, forecasts, and monthly profit & loss statements.
Control operating costs and labour efficiency to maximize profitability.
Ensure all financial procedures and controls are followed, including revenue reporting and audit compliance.

Team Leadership

Recruit, train, and develop department heads and team members.
Conduct regular staff meetings and performance reviews.
Foster a positive team environment and ensure employee satisfaction and retention.

Sales And Marketing

Work with sales and marketing teams (or manage locally) to drive room sales and local promotions.
Build relationships with local businesses and tourism partners to increase hotel visibility.

Compliance And Safety

Ensure compliance with health, safety, and labour laws.
Maintain property security procedures and emergency preparedness plans.

Qualifications

Bachelor's degree in hospitality management or related field preferred.
Minimum 3-5 years of experience in hotel management; experience in a similar-size property strongly preferred.
Proven ability to lead and manage a team in a fast-paced environment.
Strong financial acumen and experience with budgeting, forecasting, and P&L management.
Excellent communication, problem-solving, and leadership skills.
Familiarity with hotel systems (e.g., PMS, POS, channel managers).

Working Conditions