Job description
We’re looking for a Member Success Manager to lead a team focused on growing and engaging members. This role is about creating a great member experience—helping new members join with ease, feel supported, and stay engaged. We're open every day of the week and are looking for someone who’s flexible and available to work across all days.
Key Responsibilities
- Lead, develop, and support a high-performing team
- Ensure new members feel welcomed and confident from day one
- Drive engagement and visitation through tailored support and services
- Work collaboratively with other teams to enhance the member experience
- Achieve club targets for new joiners and engagement
What We’re Looking For
- A strong leader with a passion for fitness and member success
- Experience in team management and customer engagement
- A team player who can drive performance and innovation
Benefits:
- Salary up to £31,000 + quarterly bonus
- 28 days holiday (including bank holidays) + 1 additional day per year after 2 calendar years of service (up to 5 extra days)
- Free gym membership for yourself and a loved one + discounts for family/friends
Why Join Us?
This is an exciting opportunity to make a real impact on how we support new members. If you’re passionate about leading teams and delivering exceptional experiences, apply today!
Job Types: Full-time, Permanent
Pay: Up to £31,000.00 per year
Benefits:
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
Ability to commute/relocate:
- Thornaby on Tees TS17 7BN: reliably commute or plan to relocate before starting work (required)
Experience:
- People Management: 1 year (preferred)
Work Location: In person
