Benefits:
- Salary up to £31,000 + quarterly bonus
- 28 days holiday (including bank holidays) + 1 additional day per year after 2 calendar years of service (up to 5 extra days)
- Free gym membership + discounts for family/friends
- Workplace pension & employee benefits package
We’re looking for a Member Success Manager to lead a team focused on growing and engaging members. This role is about creating a great member experience—helping new members join with ease, feel supported, and stay engaged.
The role of a designate Membership Sales Manager will be to slot in where needed in our clubs including areas in and around the Manchester area. You will initially be based at whichever club is the closest one to you but you’d travel to other clubs where needed with the view to be placed in a permanent club when there becomes one available that is suitable. Club locations could include: Wilmslow, Altrincham, Walkden, Whitefield, Bolton.
Key Responsibilities
- Lead, develop, and support a high-performing team
- Ensure new members feel welcomed and confident from day one
- Drive engagement and visitation through tailored support and services
- Work collaboratively with other teams to enhance the member experience
- Achieve club targets for new joiners and engagement
What We’re Looking For
- A strong leader with a passion for fitness and member success
- Experience in team management and customer engagement
- A team player who can drive performance and innovation
- This role is subject to a DBS check
Why Join Us?
This is an exciting opportunity to make a real impact on how we support new members. If you’re passionate about leading teams and delivering exceptional experiences, apply today!
Job Type: Full-time
Pay: Up to £31,000.00 per year
Benefits:
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
Ability to commute/relocate:
- Manchester M60: reliably commute or plan to relocate before starting work (preferred)
Experience:
- People Management: 1 year (preferred)
Work Location: In person
