Duty Manager – Jetts Fitness Clapham
Contract: 30 hours/week Salary: £26,000 per annum (pro-rata - 30 hours)
Reports to: General Manager
About Us
Jetts Fitness is an affordable, boutique-style gym, open 24/7 and built around our members' results. We pride ourselves on offering a warm, welcoming environment where members and staff alike feel valued and motivated. With a strong community feel and a commitment to high standards, we’re now looking for a passionate and experienced Duty Manager to help drive daily operations, elevate the member experience, and support our local outreach efforts.
The Role
As Duty Manager, you'll be the go-to leader on shift — ensuring smooth day-to-day operations, delivering great customer service, supporting sales, and creating energy on the gym floor. You’ll play a key part in growing our membership by delivering exceptional tours and follow-ups, while also engaging members through regular fitness classes.
Key Responsibilities
- Teach engaging group fitness classes as part of your regular shift pattern
- Provide high-quality, welcoming customer service to all members and visitors
- Be the key sales contact on shift — delivering informative and enthusiastic gym tours
- Follow up leads and manage prospective member communication via our CRM system
- Make proactive outbound calls to engage new leads and support member retention
- Sign up new members and assist with onboarding to ensure a smooth joining process
- Maintain daily health & safety and cleanliness checks, reporting any issues promptly
- Support and deliver local outreach activities to promote Jetts Fitness in the community
- Contribute to a positive and inclusive gym culture, motivating both members and staff
- Use club social media as a tool to engage with our current and prospective members
- Keep the gym clean and organised whilst you are on shift performing regular walk throughs, cleaning and checks
- Work closely with the wider team including our personal trainers to ensure our operational and commercial goals are met
What We’re Looking For:
- Fitness Experience: Proven experience in a gym or fitness environment
- Qualifications: Minimum Level 2 Fitness Instructor certification (Level 3 desirable)
- Class Confidence: You enjoy teaching and can bring energy to group sessions
- Sales-Focused: You’re comfortable using a CRM, making calls, and driving new sign-ups
- Strong Communicator: You can build rapport in person and over the phone
- Team Player: You support others and help create a high-performance environment
- Detail-Oriented: You take pride in maintaining safety, cleanliness, and brand standards
- Community-Minded: You enjoy engaging with the local area and representing our brand
- Shift Ready: Comfortable with evening and weekend work as part of your contracted hours
Why Join Jetts Fitness?
- Be part of a close-knit, community-driven gym that values people over profits
- Play a hands-on role in helping members achieve real results
- Lead and develop both your fitness and sales skills
- Free gym membership and a welcoming team environment
- Ongoing support and development opportunities
