Client Services Team Leader
JP Morgan Canary Wharf | Administration | Permanent contract | Full time | Monday - Friday
Up to £29,200 per annum, dependent on experience
40 hours per week
No weekends or Bank Holidays
We are looking for a Client Services Team Leader to work at our JP Morgan medical centre. You will be leading a team of administrators, ensuring the smooth running of reception with the client journey as your top priority.
The Client Services Team Leader will deal with enquiries, appointments and bookings with the highest standard of attention to detail and customer focus, creating a professional first impression for all our visitors. The medical centre provides GP, physiotherapy, and nurse appointments for our client at JP Morgan across two sites in London, and in Bournemouth.
As Client Services Team Leader responsibilities include:
Paying particular attention and focus with the booking system ensuring that all enquiries are processed and dealt with effectively.
Leading and working as part of a multi-disciplinary team to ensure customer service levels exceed expectations
Form an integral part of the ‘Customer Journey’ whilst striving to continually review and improve where possible.
Management of diaries and client appointments for all departments in the medical centre
Assisting with events
Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
Ensuring the reception area is neat and tidy at all times
As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
To complete monthly KPIs and reports
Have experience in a customer service focused environment
Have outstanding communication and customer service skills
Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
Be a team player with exceptional planning and organization skills with the ability to multi task.
Have excellent attention to detail.
Have the ability to work in a pressurised environment.
Be flexible with a ‘can do’ attitude.
Have excellent customer service skills.
Hold excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
