Job Summary
We are seeking a dedicated and experienced Duty Manager to oversee daily operations within our hotel. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest services. As a Duty Manager, you will ensure that all hotel operations run smoothly, maintaining high standards of hospitality and guest satisfaction.
We need a Duty Manager who will…
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Have to manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications will need to be achieved within a set timescale if not qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting
Duties
- Supervise and coordinate the activities of hotel staff to ensure efficient operation.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Manage front desk operations, including check-in and check-out procedures.
- Ensure compliance with hotel policies and procedures, as well as health and safety regulations.
- Collaborate with various departments, including housekeeping, maintenance, and food services, to enhance guest experiences.
- Conduct regular inspections of the hotel facilities to maintain cleanliness and quality standards.
- Assist in training new staff members on best practices in guest services and hospitality.
- Maintain accurate records of daily activities and report any significant incidents to senior management.
Skills
- Proven experience in a supervisory or leadership role within the hotel or hospitality industry.
- Strong understanding of guest services and the ability to create a welcoming environment for guests.
- Excellent communication skills; bilingual or multilingual capabilities are highly desirable.
- Proficient in human resources practices related to staff management and training.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organisational skills with attention to detail.
If you are passionate about hospitality and possess the necessary skills to lead a team effectively, we encourage you to apply for this exciting opportunity as a Duty Manager.
Job Type: Full-time
Pay: £27,500.00-£28,500.00 per year
Work Location: In person
Application deadline: 02/05/2025
Expected start date: 26/05/2025
