Receptionist / Fitness Instructor
Location: Crawley
Hours: 30 hours per week (some evenings and weekends required)
Salary: Competitive + Bonus Scheme
The Role
We’re seeking a friendly, enthusiastic, and proactive Receptionist / Fitness Instructor to join our team. This dual-role combines front-of-house responsibilities with the energy and expertise of delivering fitness sessions—perfect for someone who loves working with people and is passionate about health and wellness.
Your Daily Focus Will Include:
- Creating a warm, professional first impression for all members, guests, and prospects
- Delivering excellent customer service, both face-to-face and over the phone/email
- Registering prospective members and guiding them through the joining process
- Supporting new and existing members with enquiries, bookings, and gym orientation
- Conducting basic fitness sessions and small group classes
- Providing class information and assisting with timetables and availability
- Handling membership queries including renewals, cancellations, and general admin
- Maintaining cleanliness and safety across the gym and reception areas
- Responding to phone and email enquiries and supporting with retention outreach
- Logging complaints, lost property, maintenance issues, and other member feedback
- Creating and scheduling engaging content across social media platforms
- Promoting club events, campaigns, and special offers both in-club and online
- Supporting the Gym Manager and marketing team with brand awareness initiatives
What We’re Looking For:
- A people-person with a passion for fitness and service
- Friendly, approachable, and enthusiastic in all interactions
- Highly organised and confident multitasker
- Flexible and adaptable to meet the club's evolving needs
- Level 2 Fitness Instructor qualification (required)
- Experience delivering fitness sessions or group classes
- Excellent verbal and written communication skills
- Comfortable using email, social media, and content creation tools
- Creative mindset with an eye for branding and visual consistency
- Able to maintain professionalism and calmness under pressure
- Willingness to work evenings and weekends on a rota basis
Why Join Us?
This is a fantastic opportunity to combine your front-of-house skills with your passion for fitness. You'll be part of a supportive and dynamic team in a premium fitness environment, with opportunities to grow and develop in both customer service and fitness instruction.
Apply today to take the next step in your health and fitness career!
