Would you like to join the largest Health & Fitness operator in Europe, working with a passionate driven team with the will to win?
We’re looking for a ‘Head of Digital Delivery & Operations’ to join our digital department delivering exceptional digital services that enhance overall member experience.
As Head of Digital Delivery & Operations, you will be a key strategic leader within our digital transformation journey, reporting directly to the Digital Director. This senior leadership role is critical to shaping and driving our digital delivery capabilities while
ensuring operational excellence across our platforms. You'll be responsible for the build, implementation and operational running of all digital services including planning, training, piloting and wider rollout to ensure seamless adoption and maximum business
impact.
As ‘Head of Digital Delivery & Operations’ you will:
- Provide strategic leadership for the end-to-end delivery of David Lloyd Club’s digital ecosystem
- Drive technology, operational excellence and the digital transformation agenda across the organisation, delivering measurable business value
- Transform our delivery capabilities to meet evolving business needs and lead the evolution of our digital delivery methodologies
- Establish governance frameworks that balance speed with quality
- Develop technology roadmaps aligned with business objectives
- Oversee the technical architecture and operational management of our digital platforms
- Manage the Digital Support team to ensure optimal uptime, security and resilience
- Lead high-profile digital initiatives while managing multiple workstreams
- Drive continuous performance improvements across all digital platforms
- Negotiate and manage complex vendor contracts and SLA's
- Champion the use of data and analytics to drive operational decisions
- Lead the implementation of AI and emerging technologies
- Lead robust budgeting and financial management processes
So, what are the benefits of working for David Lloyd Clubs?
- Free Club Membership for you and your family*
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Wagestream App allowing you to be paid on demand
- Benefits Suite
- Private Healthcare
- Comprehensive pension
And what qualifications, skills and experience do you need?
- Proven track record in senior digital or technology leadership roles
- Extensive experience in digital delivery within consumer-facing environments
- Demonstrated success in managing B2C digital platforms and mobile applications
- Strong background in digital transformation and operational best practices
- Experience in managing digital support teams to ensure uptime, security and resilience
- Experience in managing significant budgets and vendor relationships
- Deep understanding of modern technology architectures and security requirements
- Exceptional stakeholder management and communication skills
- Background in implementing AI and emerging technology solutions
Up for the challenge? We would love to hear from you!
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
