Sunday is a 4 Star luxury hotel brand from OYO Hotels and Homes, the fastest growing hospitality chain across the globe, present in 41 countries with over 22,700 hotels and 150,000 Homes. Our investors includes Softbank, Airbnb, Microsoft where we truly believe in changing the hospitality as we see today.

Sunday Hotels offers luxury, comfort, convenience, and great locations serving business travelers, leisure guests, corporate & leisure events, and weddings with gym and spa facilities.

Spa and Leisure Club Manager

Responsible to: General Manager

Responsible for: Operations and team working for the Spa & Leisure

COMPETENCE REQUIREMENTS FOR JOB

SPECIFIC TRAINING: (Certificates etc.) Pool Responder (wet sites) Pool plant qualification (wet sites)

SPECIFIC SKILLS: Administration, finances, communication, planning, CRM systems,

EXPERIENCE: At least two years’ experience working within a senior position

Key Responsibilities:

· Oversee all spa, fitness, pool and leisure facility operations

· Manage and train spa and leisure staff including therapists

· Ensure compliance with health, safety, hygiene and licensing regulations

· Maintain accurate records of reservations, treatments and financial transactions

· Develop and maintain relationships with suppliers partners and key clients

· Manage scheduling, inventory of supplies and coordination of treatments

· Implement and monitor SOP’s for all spa and leisure services

· Monitor customer feedback and implement improvements to enhance experience

· Develop and manage department budgets, revenue forecasts and financial targets

· Monitor KKPI’s such as occupancy, revenue per treatment, membership growth and retail performance

· Identify business opportunities to optimise profitability

· Act as Duty Manager during assigned shifts, overseeing all hotel operations

· Handle escalated guest complaints, emergencies and operational issues

· Maintain a professional presence and ensure guests satisfaction throughout shift

Job Type: Full-time

Sunday Cardiff Holland House Hotel & Spa

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Spa & Leisure Club Manager