East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary

This position is based Nationally

Job Description

Senior Operations Manager

Location: National*

Closing Date: 26th October 2025

Interviews: W/C 3rd November 2025 (subject to change)

Grade: G7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £63,343 - £70,725 which may include an allowance up to £332; National: £58,511- £65,329

Working pattern: Full-time, Part-time, Flexible working, Job share

Contract Type: Permanent

We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Operations Manager here at Justice Digital, to be part of our warm and collaborative Strategy & Governance team, within Technology Services.

This role aligns against Head of IT Service Managementfrom the Government Digital and Data Framework

The primary function of the team is to provide strategic oversight and governance for the delivery, performance, and continuous improvement of end user services, ensuring they align with organisational goals, user needs, and compliance requirements.

The Service Tooling, Insight & Governance service area is comprised of 4 squads:

EUD (End User Devices) Analytics
ServiceNow
Service Management Architect Practice (SMAP)
Strategy & Governance

Core Team Responsibilities Include:

Strategic Planning: Define and maintain the long-term vision and roadmap for EUS, ensuring services evolve to meet changing business and user needs.
Governance & Compliance: Establish and enforce governance frameworks, policies, and standards to ensure consistency, accountability, and regulatory compliance across EUS operations.
Performance & Risk Management: Monitor service performance, identify risks, and drive mitigation strategies to ensure service reliability and resilience.
Stakeholder Engagement: Act as a central point of coordination between service owners, delivery teams, and senior leadership to ensure strategic alignment and informed decision-making.
Service Assurance: Oversee service reviews, audits, and reporting to ensure quality, value for money, and continuous improvement.
Innovation & Improvement: Identify opportunities for service optimisation, innovation, and transformation, leveraging user feedback and industry best practices.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

Your core day to day responsibilities will be:

Continual service improvement - lead and develop a team of experts to deliver service improvements.
IT service reporting - use data analytics skills to make decisions that enhance business performance.
Ownership & initiative - take accountability for issues that occur and be proactive in searching for potential problems.
Service focus - see the bigger picture by taking groups of services and investigating how to get the best of underlying services.
Service management framework knowledge - demonstrate an industry understanding of how to implement the framework into numerous environments.
Stakeholder Relationship management - build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs
Strategic thinking - lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
Technical Understanding – show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape.

Your additional responsibilities may include but are not limited to:

Line manager support, guidance and mentoring for more junior or new members of staff
Contribution to corporate activities such as membership of a project board or internal network
Lead activities and knowledge sharing as part of the profession Community of Practice
Contribute to / participate in cross-government forums as appropriate.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential Criteria:

Experience leading and developing a team of experts to deliver service improvements.
Prior experience using data analytics to make decisions and enhance business performance.
Ability to take accountability for issues that occur and be proactive in searching for potential problems.
Service focused – ability to see the bigger picture by taking groups of services and investigating how to get the best of underlying services.
Demonstrable understanding of how to implement a service management framework into numerous environments.
Able to build long-term strategic relationships and communicate clearly and regularly with stakeholders.
Experience designing, implementing, and evaluating strategies.
Good understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape.
User focused - demonstrable experience in meeting the needs of users across a variety of channels.

Willingness to be assessed against the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk

Senior Operations Manager

Location: National*

Closing Date: 26th October 2025

Interviews: W/C 3rd November 2025 (subject to change)

Grade: G7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £63,343 - £70,725 which may include an allowance up to £332; National: £58,511- £65,329

Working pattern: Full-time, Part-time, Flexible working, Job share

Contract Type: Permanent

We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

EUD (End User Devices) Analytics
ServiceNow
Service Management Architect Practice (SMAP)
Strategy & Governance

Essential Criteria:

Experience leading and developing a team of experts to deliver service improvements.
Prior experience using data analytics to make decisions and enhance business performance.
Ability to take accountability for issues that occur and be proactive in searching for potential problems.
Service focused – ability to see the bigger picture by taking groups of services and investigating how to get the best of underlying services.
Demonstrable understanding of how to implement a service management framework into numerous environments.
Able to build long-term strategic relationships and communicate clearly and regularly with stakeholders.
Experience designing, implementing, and evaluating strategies.
Good understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape.
User focused - demonstrable experience in meeting the needs of users across a variety of channels.

Willingness to be assessed against the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk

Person specification

Please Refer To The Attached Job Description

Alongside your salary of £58,511, Ministry of Justice contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

How To Apply

Candidates must submit a CV and Personal Statement. Your Personal Statement (no more than 750 words) should outline your experience and skills, giving clear examples of work undertaken. It should address the following 5 areas, using a separate paragraph for each (*Personal Statements which have not adhered to the application process, of providing examples to the 5 points below, may be rejected at sift):

Experience leading and developing a team of experts to deliver service improvements.
Prior experience using data analytics to make decisions and enhance business performance.
Ability to take accountability for issues that occur and be proactive in searching for potential problems.
Demonstrable understanding of how to implement a service management framework into numerous environments.
Experience designing, implementing, and evaluating strategies.

A diverse panel will review your application against the Person Specification above.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement

Application Guidance

In Justice Digital, We Recruit Using a Combination Of The Government Digital And Data Profession Capability And Success Profiles Frameworks. We Will Assess Your Experience, Technical Skills And The Following Behaviours During The Assessment Process:

Changing and Improving
Communicating and Influencing
Working Together

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift –

Experience leading and developing a team of experts to deliver service improvements.
Experience designing, implementing, and evaluating strategies.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

Name : SSCL Recruitment Enquiries Team
Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Telephone : 0345 241 5359

Recruitment team

Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=857

Ministry of Justice UK

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