Clinical Receptionist

Reports to: Practice Manager

Pay: 25-27K

Hours: 37.5 in a shift pattern Mon-Fri (between 07.30-19.30)

London City Physiotherapy are looking for a dynamic and organised individual to join the team as a Clinical Receptionist at our City clinic. This would be a great position for someone who is looking for a role within the private healthcare sector and working with a team dedicated to providing the highest level of service.

About the company:

London City Physiotherapy is a well established Physiotherapy clinic, based in the City of London. We’re a team of physios, massage therapists and Pilates instructors, all with over 10 years experience in their respective fields. Our clientele consists of loyal patients and high net worth individuals looking for the best treatment from the most experienced clinicians and a 5 star service.

Main duties and responsibilities include:

Acting as the first point of contact at our City clinic, meeting and greeting patients.
Day to day management of the front desk including managing emails, phone calls and incoming enquiries.
Opening and closing of clinic (pending on shift)
Efficient diary management across three clinics paying close attention to patient confidentiality
Management of incoming deliveries and distribution
Financial duties including invoicing and receipt of payments
Stock management and procurement
Clinical correspondence to patients and consultants
Clinic Referrals
Supporting the Directors and Practitioners with ad hoc requests
Management of the waiting area and clinical environment

Skills required :

Background in healthcare is ideal but not essential
Excellent customer service
Excellent written and verbal skills
Excellent administration and prioritising skills
Ability to work autonomously as well as a team.
Strong understanding of the patient journey
Motivated and focused with strong attention to detail
Professional but approachable at all times
Excellent time management
IT literate
Ability to demonstrate initiative and provide quick thinking solutions
Previous experience in a front of house role
Full right to work in the UK, without Sponsorship

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Ability to commute/relocate:

London EC4N 4UA: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years of experience in private healthcare do you have?

Work Location: In person

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Clinical Receptionist