General Operations Manager, Luxury Fashion brand

Up to £90,000

London

Rooted in the long-standing traditions of polo, this brand embodies the spirit and sophistication of a sport that has shaped British heritage and style for generations. Inspired by the very institution that defined the rules of the game, our collections celebrate the authentic values and elegance synonymous with polo’s rich legacy.

Drawing from this distinctive lifestyle, our design philosophy embraces understated, refined luxury, offering a modern interpretation of classic British style. Each collection captures the grace and movement of equestrian culture, reimagined through a contemporary lens.

Having recently launched in the UK and celebrated a milestone collaboration with Liberty of London, the brand is now poised for expansion into Asian, American and European markets, while continuing to deepen its presence at home.

Position Overview

The Operations Manager will be responsible for managing end-to-end operational activities across production, logistics, inventory, and supply chain functions. This role is integral to maintaining the brand’s reputation for quality and service while driving continuous improvement in processes and systems to support global growth.

The ideal candidate is detail-oriented, commercially astute, and experienced in luxury fashion operations — balancing efficiency with the uncompromising standards of a prestige brand.

Key Responsibilities

Operational Strategy & Management

Develop and implement operational strategies to support business objectives, streamline workflows, and enhance efficiency across global functions.
Oversee daily operations including production planning, procurement, logistics, and distribution.
Ensure alignment between operational capabilities and commercial goals across regions.

Supply Chain & Logistics

Manage relationships with global suppliers, manufacturers, and logistics partners to ensure timely and high-quality product delivery.
Oversee import/export compliance, shipping logistics, and customs processes.
Optimize supply chain operations with a focus on sustainability, traceability, and cost control.

Inventory Management

Maintain optimal stock levels across retail, e-commerce, and wholesale channels.
Oversee warehousing operations and inventory control systems to ensure accuracy and efficiency.
Implement best practices in demand forecasting and replenishment.

Quality & Process Improvement

Ensure all operational processes uphold luxury standards in craftsmanship, packaging, and presentation.
Drive continuous improvement initiatives to enhance quality, reduce waste, and increase productivity.
Collaborate with design, production, and retail teams to ensure seamless product flow and launch execution.

People & Leadership

Lead, coach, and develop the operations team to achieve performance excellence.
Foster cross-functional collaboration across departments and global offices.
Promote a culture of accountability, innovation, and operational excellence.

Reporting & Compliance

Monitor and report on KPIs related to production timelines, cost efficiency, and service levels.
Ensure compliance with international trade regulations, sustainability policies, and company standards.

Qualifications & Experience

Degree in Business Administration, Supply Chain Management, Operations, or a related field ideally.
5 years of experience in operations or supply chain management within the luxury fashion, retail, or lifestyle industry.
Proven success in managing complex, global operations across multiple markets.
Strong knowledge of ERP systems, logistics software, and supply chain analytics tools.
Exceptional organizational, analytical, and leadership skills.
Ability to thrive in a fast-paced, dynamic, and international environment.
Fluent in English; proficiency in additional languages (e.g., French or Italian) is an asset.

What the brand will offer

Competitive salary and performance-based bonus.
Opportunity to work with a globally recognized luxury brand.
Exposure to international markets and cross-functional projects.
Career development opportunities within a world-class fashion organization.
Employee discounts and access to exclusive brand events.

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General Manager Operations