Job Ref: INT24322

Branch: Mercure Chester Abbots Well

Location: Mercure Chester Abbots Well, Chester

Salary/Benefits: Competitive Salary with Incentives

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 out of 7 shifts as per Business Demand

Hours per week: 40

Posted date: 28/11/2025

Closing date: 13/01/2026

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Minimum of 30 days holiday
Staff meals on duty
Access to hotel gym facilities
Free staff parking

A day in the life of…

As the Operations Manager, you will be responsible for implementing standard operating procedures across all hotel departments, ensuring effective performance management, contributing to the strategic business plan, maximizing revenue opportunities, and overseeing hotel operations in the absence of the General Manager. You will prioritise the customer experience by analysing guest feedback and implementing action plans. Collaborating with department heads, you will lead recruitment efforts, foster team development, and promote a culture of service excellence.

This role offers a significant opportunity for career advancement, including potential delegation of General Manager responsibilities and involvement in enhancing the daily guest experience.

What do we need from you?

Experience and a successful track record of managing at HOD level within a hotel or hospitality venue, experience within a major global brand is preferred.
Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
You'll have extensive experience of working within structured team environment and able to demonstrate effective influencing skills.
You'll be highly commercially driven, thinking like a customer but always acting like an owner.
Highly motivated and enthusiastic and good team player.
Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

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Mercure Chester Abbots Well jobs

Hotel Operations Manager