Casual Receptionist
Torbay Leisure Centre | £12.71 PH
JOB DESCRIPTION
The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
Primary objectives for the Receptionist will be:
To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service
To create a favourable first impression of the Leisure Centre
To have a good range of knowledge regarding the Leisure Centre
To actively promote membership packages within the centre in line with instructions from the Contract Sales Manager/Centre Manager
To handle membership enquiries and bookings
The Receptionist will focus day to day on the following tasks:
To work individually or as part of a team to ensure that customers needs are understood and met.
To ensure a warm friendly and professional service with high standard of customer care at all times
To assist the customers with their booking requirements and receive payments for use of the centre’s facilities.
To answer telephone calls efficiently and effectively within the company standards.
To be able control customers entering the Leisure Centre, issuing receipts where required.
To follow the financial procedures with regards to cash handling and reconciliation of monies.
To operate the communication systems at the Leisure Centre, such as public address system & telephones.
To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
To deal with customer complaints or comments as per the company procedures.
To keep reception clean, tidy and a pleasant environment in which to work.
To undertake any other duties as may be required to assist in the running of the Centre.
Among the personal characteristics sought the applicant:
- Will have excellent interpersonal skills and a friendly disposition.
- Will be able to operate tills and be competent in a variety of computer programmes.
- Strong interpersonal and customer facing skills.
- Will be able to demonstrate good organisational skills.
- Will be able to communicate effectively with customers, clients and staff.
- Will be able to demonstrate clear identification with all customer requirements
