Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
This role reports directly to the Conference Manager and supports the day-to-day running of our meeting and event spaces, as well as our Café. It’s a mix of working with clients, setting up rooms, and making sure everything feels organised and welcoming. If you’re personable, adaptable and take pride in doing things well, you’ll play a big part in creating the kind of experiences that bring clients back again and again.
Benefits whilst Employed at Total Fitness:
- A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
- Receive invaluable training programs to help you reach your next step, whatever direction that’s in
- A team that has your back. You’ll work hard but always be supported
- Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
- 28 days holiday including public/bank holidays (prorate for part-time)
- Workplace pension scheme
- Discount on retail and café products
Key Responsibilities:
- Working closely with our Conference Centre Manager to oversee the smooth operations of Wilmslow Conference Centre
- Supporting the Conference Manager for the growth of Wilmslow Conference Centre.
- To supervise and maintain day to day operations of the conferences department
- A point of contact for client and visitor enquiries
- Opening up and locking down of rooms/buildings used for the event
- Uphold a welcoming and professional environment that encourages clients to refer others and return for future bookings.
- Support Conference Manager with set up of event spaces with an eye for detail
- Taking and managing bookings and catering requirements
- Supervise Thrive Café operations during quieter event times, ensuring a smooth and welcoming environment.
- Accurately operate the till in thrive cafe, processing transactions with efficiency and professionalism.
- Takes ownership of day-to-day operations in the absence of the Café Manager or Conference Manager, ensuring smooth running of both café and event activities.
- Maintain stock levels and restock supplies to keep the café and conference prepared and presentable.
- Work collaboratively with the team, contributing to a supportive and efficient workplace culture.
- Keeping all health, safety and compliance practices up to date and recorded
- Accurately upload information to and maintain the database of existing and potential clients using our System
- Support the sales process to promote the venue on various social media platforms
Ideal Skills for the role:
- A pro-active nature with excellent planning and organising capabilities
- A creative ambitious individual ready to take ownership
- Highly organised and able to manage time effectively
- Passionate about customer service and brand presentation
- Possess great customer service skills
- Strong communication skills – written and verbal
- Ability to deal with any complaints and find resolutions swiftly
- Have a good understanding of IT software including most Microsoft products
- Experience working in a similar role and knowledge of working to health, safety, hygiene and licensing procedures would be advantageous
- Background in hospitality or similar customer facing role
- Basic Food Hygiene and Basic Health and Safety Certificate are advantageous but not essential for this role
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Gym membership
Ability to commute/relocate:
- Wilmslow SK9 3PE: reliably commute or plan to relocate before starting work (required)
Experience:
- Events Organising : 1 year (preferred)
Work Location: In person
