Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
We’re looking for a dynamic and inspiring General Manager to lead the smooth and successful running of our Preston club, ensuring exceptional standards across every aspect of the operation. In this role, you’ll take direct responsibility for managing and developing your team, while setting the tone as a visible, hands-on leader who motivates and supports every colleague to deliver their best.
Benefits whilst Employed at Total Fitness:
- Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
- 28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
- Workplace Pension Scheme.
- Death in Service benefit.
- Discount on retail and café products.
- Access to an Employee Assistance Programme
Key Responsibilities:
- Achieve budgeted EBITDA for your Club. Identify and co-ordinate effective cost controls. Delivery of financial performance (revenue less controllable costs) of your club – key focus on Net Member Movement, Yield, Operating Costs
- Identify and realise sales development, income growth, product development (and implantation) and cost optimisation
- Be accountable for ensuring compliance for all legislative requirements within your Club including all relevant health and safety standards
- Prepare annual budgets and periodic reforecasts, developing club specific strategies, appropriate to local demographic, member base and location
- Implementation of agreed sales, operational and service standards, leveraging best practice where possible, ensuring the customer journey is aligned with agreed TF strategy
- Ensure consistent delivery of the service level agreements from the Partners and Contractors providing services to the Club.
Key Responsibilities with your Team:
- Recruit, develop, coach and mentor your direct reports. Ensure all internal processes and policies are followed
- Ensure that your team have the knowledge, experience and understanding of all products and services and know how to deliver our member experience
- Take a lead with operational delivery – being able to undertake duty management activity
Key Responsibilities with your Members:
- Maximise value for money for members through identifying delivery gaps in NPS, member engagement and member participation
- Take the lead in interacting and communicating with members, actively promoting and seeking ways to add value to the members’ overall experience, being member obsessed in every decision you take.
- Ensure that complaints are responded to effectively in the Club. Channels of communication include (but are not exclusive to) comment cards, member surveys, mystery member, member forums
Ideal Skills for the Role:
- Inspirational leader
- An infectious energy and positive mindset
- Possesses a great deal of resilience and agility
- Uses initiative, has a strong sense of ownership, and accepting of mistakes to get things done
- The ability to develop and manage a team of sales, fitness, operational, and customer service teams
- Skilled at driving performance through others
- A track record of motivating and developing high performing teams
- A strong determination to succeed with an emphasis on quality results
- Commercial mindset with a track record of exceeding KPIs
- Flexibility to work outside of core hours to ensure the member experience is not compromised
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Type: Full-time
Pay: From £42,000.00 per year
Benefits:
Ability to commute/relocate:
- Preston PR1 8UY: reliably commute or plan to relocate before starting work (required)
Experience:
- General Management: 3 years (preferred)
- Leisure Industry Management: 2 years (preferred)
- People Management: 2 years (required)
Work Location: In person
